Retail Assistant

NHS; Tipton; On-site; GBP 12,000 - 15,000; Part time

Job summary

A community charity organization in Tipton is seeking a Retail Assistant to support the day-to-day operations of its charity shops. This role involves providing excellent customer service, handling sales transactions, and managing store operations while upholding the charity's values. Candidates should possess strong organizational skills and be comfortable working Saturdays. Training and development opportunities are provided.

Benefits

28 Days annual leave + 8 days bank holidays

Employee Assistance Programme

Free on-site parking

Comprehensive training and development opportunities

Exclusive deals and discounts on products and services

Qualifications

• Previous retail or customer service experience is essential.
• Excellent communication and interpersonal skills needed.
• Ability to work independently and take initiative.

Responsibilities

• Provide exceptional customer service to all visitors.
• Handle customer enquiries, complaints, and returns professionally.
• Open and close the store following established procedures.

Skills

Customer Service

Organizational Skills

Communication

Initiative

Cash Handling

Job description

24 hours/week on a rota basis including Saturdays.

Do you enjoy working with people and supporting thecommunity? Providing a warm, welcoming and professional environment, youwill be assisting the Charity Shop Managers in the day to day running of ourcommunity charity shops in Tipton. Strong organisational and customerservice skills are essential and you will be comfortable with all aspects of aretail work to maximise shop income to its fullest potential, while supportingthe charitys aims and values.

Main duties of the job

To assist in the day to day running of the charity shops in an efficient and driven manner,maximising shop income to its fullest potential while supporting the charitys aims andvalues. To provide a warm, welcoming and professional environment.

About us

We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.

What we offer:

28 Days annual leave + 8 days bank holiday (pro rata for part time employees)

Employee Assistance Programme

Free on-site parking

Comprehensive training and development opportunities

Exclusive deals and discounts on products and services

Friendly and supportive working environment

Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.

Email your completed application form to [e-mail] post to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL by the closing date 09/10/2025.

For an informal discussion please contact Tracey Medlyn on 07412 430516

Please note that we reserve the right to withdraw our job advertisements earlier than the published expiry date.Therefore, please submit your application as soon as possible.

Job responsibilities

Key Responsibilities

Customer Service

Provide exceptional customer service to all visitors and supportersProcess sales transactions accurately using the till system

Handle customer enquiries, complaints, and returns professionallyAssist customers in finding items and provide product informationBuild positive relationships with regular customers and donors

Store Operations

Open and close the store following established procedures

Maintain store security, including handling keys and alarm systemsEnsure the shop floor is well-presented, clean, and organised

Price donated items according to charity guidelines

Sort, clean, and prepare donated goods for sale

Manage stock rotation and remove items past their sale period

Saturday Management Duties

Take full operational responsibility for the store on Saturdays

Supervise and coordinate any volunteers working on the day

Make decisions regarding pricing, displays, and customer issues

Ensure health and safety standards are maintained

Complete daily sales reports and banking procedures

General Duties

Accept and process donations from the public

Maintain accurate records of sales and donations

Assist with window displays and store merchandising

Support fundraising events and promotional activities

Follow all charity policies and procedures

Undertake other duties as reasonably requested

Person Specification

Experience, Skills and Knowledge

• Previous retail or customer service experience
• Excellent communication and interpersonal skills
• Ability to work independently and take initiative
• Strong organisational skills and attention to detail
• Cash handling experience and basic numeracy skills
• Flexibility to work Saturdays and cover holiday periods
• Commitment to the charity's values and mission
• Physical ability to lift and move donated items
• Experience working in a charity or voluntary sector environment
• Knowledge of clothing, books, or household items

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.