Retail Assistant

TN United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Assistant to join their dynamic team. This role is pivotal in delivering exceptional customer service and achieving sales targets through face-to-face interactions and managing click-and-collect orders. You will contribute to a positive team environment while developing strong relationships with customers and ensuring their needs are met. This position offers the opportunity to grow within the automotive industry, with access to training and career progression. Join a leading automotive parts distributor and be part of a team that values your contributions and supports your career development.

Benefits

Performance-based bonus

Annual leave plus additional days

Free flu vaccine

Health & wellbeing tools

Life assurance scheme

Discounts from household names

Paid time off to volunteer

Training qualifications and career progression

Qualifications

• Proven customer service or retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.

Responsibilities

• Serve trade and retail customers while maximizing sales.
• Develop strong working relationships with customers.

Skills

Customer service

Sales experience

Attention to detail

Teamwork

Problem-solving

IT proficiency

Tools

MAM

Allicat

MS Office

Job description

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About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfil customer orders.
3. Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
4. Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
5. Check customer returns for resale, warranty or surcharge.
6. Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
7. Utilise the E-learning portal to develop product knowledge and improve performance.
8. Ensure that the customer facing areas of the branch are kept clean and tidy.
9. Develop strong working relationships with customers and understand their garage needs.
10. Always promote a good image of the company by always representing our values and maintaining a professional appearance.
11. Always working towards the achievement of relevant set KPI’s.

Working hours: (average) hours Monday to Friday, including alternate Saturday working

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience within a customer facing role.
2. Target driven and motivated to achieve results.
3. Excellent customer service skills.
4. Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
5. Confident user of IT and computer systems.
6. The ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

1. Opportunity to earn a performance based bonus as part of this role.
2. Days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
3. Free flu vaccine.
4. Health & wellbeing tools.
5. Free support from pension experts.
6. Life assurance scheme.
7. Discounts from ’s of household names including Asda, Nike & John Lewis.
8. A suite of financial wellbeing products including advances and savings schemes.
9. Paid time off to volunteer.
10. Training qualifications and career progression opportunities.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over branches nationwide and a turnover exceeding £ million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 1. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.