Retail Assistant

GSF Car Parts; Smethwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading UK automotive parts distributor as a Retail Assistant, where your role will focus on delivering exceptional customer service while achieving sales targets. You'll engage with customers, support their needs, and work collaboratively towards branch success, all while enjoying benefits like a performance-based bonus and training opportunities.

Benefits

Performance-based bonus opportunity

Days annual leave, inclusive of bank holidays

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from household names

Paid time off to volunteer

Training and career progression opportunities

Qualifications

• Proven customer service or retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Confident in using IT and computer systems.

Responsibilities

• Serve trade and retail customers; manage click and collect orders.
• Pick parts from the warehouse for customer orders.
• Assist sales team and address customer inquiries.

Skills

Customer service

Sales

Attention to detail

Team collaboration

Proactive resolution

Tools

IT systems

MS Office

MAM

Allicat

Job description

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About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales; servicing click and collect orders; and developing sound customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfil customer orders.
3. Assist the sales team on product promotions by answering telephone queries and dealing with electronic queries as needed.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to positive team performance and work on personal benchmarks to optimise sales of product promotions.
7. Utilise the E-learning portal to develop product knowledge and improve performance.
8. Keep customer-facing areas of the branch clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a professional image by representing company values and maintaining a professional appearance.
11. Work towards relevant KPIs.

Working hours: Average hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries and proactive resolution seeking.
• Confident in using IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

• Performance-based bonus opportunity.
• Days annual leave (including bank holidays), with up to 5 additional days based on service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from household names including Asda, Nike & John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off to volunteer.
• Training and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland with parts, tools, and equipment. Our network includes numerous branches nationwide, supported by centralized departments in procurement, marketing, and national accounts. We benefit from integrated IT systems, including our industry-leading catalogue system, Allicat, and the Servicesure garage programme.