Retail Assistant

GSF Car Parts; Sidcup; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive parts distributor in Sidcup is seeking a Retail Assistant to deliver excellent customer service and contribute to sales targets. The role involves face-to-face customer interactions, processing orders, and maintaining a positive team atmosphere. Candidates should have proven experience in customer service or retail, along with strong communication skills. The role offers a performance-based bonus and various employee benefits.

Benefits

Performance-based bonus opportunity

Days annual leave plus additional days

Free flu vaccine

Health & wellbeing tools

Life assurance scheme

Discounts from household brands

Qualifications

• Target-driven and motivated to achieve results.
• Positive approach to customer queries and proactive resolution seeking.
• Knowledge of car parts or automotive industry is advantageous but not essential.

Responsibilities

• Serve trade and retail customers for click and collect and general orders while maximizing sales.
• Pick relevant parts from the warehouse to fulfill customer orders.
• Contribute to positive team performance and work towards personal sales benchmarks.

Skills

Proven customer service or sales/retail experience

Excellent customer service skills

Attention to detail

Confident with IT and computer systems

Ability to work well with others

Tools

MAM

Allicat

MS Office

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is essential for delivering excellent Customer Service. You will contribute to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders while maximizing sales.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering phone and electronic queries.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to positive team performance and work towards personal sales benchmarks.
7. Utilize the E-learning portal to develop product knowledge.
8. Keep customer-facing areas clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a professional image of the company, representing our values.
11. Work towards achieving relevant KPIs.

Working hours: Average hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries and proactive resolution seeking.
5. Confident with IT and computer systems.
6. Ability to work well with others.
7. Attention to detail.
8. Knowledge of car parts or automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

• Performance-based bonus opportunity.
• Days annual leave plus up to 5 additional days with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from household brands like Asda, Nike, & John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off for volunteering.
• Training and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over branches nationwide, we offer a comprehensive range of parts, tools, and garage equipment, supported by centralized expertise and advanced IT systems including our catalogue system, Allicat. We are committed to supporting our team members' health, wealth, and lifestyle needs.