Retail Assistant

GSF Car Parts; Romford; On-site; GBP 20,000 - 25,000; Full time

Job summary

GSF Car Parts, a leading UK automotive parts distributor, is hiring a Retail Assistant in Romford. This role involves excellent customer service, face-to-face sales, and fulfilling customer orders. The position offers numerous benefits including performance bonuses, annual leave, and career progression opportunities.

Benefits

Performance-based bonus opportunity

Annual leave including bank holidays

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from household brands

Paid time off to volunteer

Training and career progression opportunities

Qualifications

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Knowledge of car parts or the automotive industry is advantageous but not essential.

Responsibilities

• Serving trade and retail customers for click-and-collect and general orders while maximizing sales.
• Picking relevant parts from the warehouse to fulfill customer orders.
• Satisfying customer needs regarding part orders, returns, or queries.

Skills

Customer Service

Sales

Attention to Detail

IT Skills

Tools

MAM

Allicat

MS Office

Job description

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About The Role

At GSF Car Parts, the role of a Retail Assistant is essential in delivering excellent Customer Service. You will be a key member of the team, contributing to branch and individual targets through face-to-face sales, servicing click-and-collect orders, and developing strong customer relationships.

Main duties include:

1. Serving trade and retail customers for click-and-collect and general orders while maximizing sales.
2. Picking relevant parts from the warehouse to fulfill customer orders.
3. Assisting the sales team with product promotions by answering telephone and electronic queries.
4. Satisfying customer needs regarding part orders, returns, or queries.
5. Checking customer returns for resale, warranty, or surcharge.
6. Contributing to a positive team environment and working on personal sales benchmarks.
7. Using the E-learning portal to develop product knowledge.
8. Maintaining cleanliness of customer-facing areas.
9. Building strong relationships with customers and understanding their garage needs.
10. Representing the company's values professionally and maintaining a good image.
11. Working towards relevant KPI targets.

Working hours: Average hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries and proactive resolution seeking.
• Confident in using IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer:

Benefits at GSF Car Parts support our team members' health, wealth, and lifestyle. Benefits include:

• Performance-based bonus opportunity.
• Annual leave (including bank holidays) plus up to 5 more days with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from household brands like Asda, Nike, and John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off to volunteer.
• Training and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages nationwide with parts, tools, and equipment. We operate over branches with a strong support network, including procurement, marketing, and IT systems like Allicat and Servicesure.