Retail Assistant

JR United Kingdom; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join the team as a Retail Assistant in one of the UK's most celebrated cultural institutions, The British Museum. In this vibrant role, you’ll engage with visitors, provide exemplary customer service, and ensure an enjoyable shopping experience. Your previous retail experience and proactive nature will help maintain an inviting shop environment while driving sales.

Qualifications

• Minimum 2 years’ experience in retail sales and customer service.
• Able to work efficiently under pressure with a proactive mindset.
• Confident in using till systems.

Responsibilities

• Deliver outstanding customer service across Museum retail outlets.
• Process transactions using EPOS till systems.
• Maintain a clean and organised shop floor.
• Support stock replenishment and general shop duties.

Skills

Customer Service

Communication

Numerical Confidence

Proactive Mindset

Job description

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Step into a vibrant, visitor-focused Retail Assistant role within one of the UK’s most iconic cultural institutions, The British Museum.

The Role

We’re seeking enthusiastic and experienced Retail Assistants to join the team on a full-time, temporary basis for a minimum of 6 months. You’ll play a key part in shaping the visitor experience, driving sales and ensuring the shop floor remains welcoming and well-presented at all times.

Key responsibilities include:

• Delivering outstanding customer service across various Museum retail outlets
• Processing transactions using EPOS till systems (cash and card)
• Maintaining a clean and organised shop floor
• Supporting stock replenishment and general shop duties
• Communicating effectively with customers and colleagues
• Maintaining a calm, positive attitude in a high-footfall environment
• Rolling rota: 4 days on, 2 off
• Full-time hours vary, including weekends and late Fridays
• One full weekend off per month

About You

You’re a natural communicator, confident in high-volume retail settings, and genuinely enjoy connecting with customers from all walks of life. Your drive, resilience and warm personality help create a standout shopping experience that keeps people coming back.

• Minimum 2 years’ experience in retail sales and customer service
• Able to work efficiently under pressure with a proactive mindset
• Numerically confident and comfortable using till systems