Retail Assistant

The Parts Alliance; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive parts distributor in the UK is seeking a Retail Assistant to enhance customer service and sales. Responsibilities include serving customers, managing orders, and contributing to team performance. Ideal candidates will have proven customer service experience, a positive attitude, and attention to detail. The role offers competitive benefits and opportunities for career development.

Benefits

Performance bonuses

Annual leave plus additional days

Health and wellbeing tools

Pension support

Life assurance

Qualifications

• Proven customer service or sales experience.
• Target-driven and motivated.
• Excellent attention to detail.

Responsibilities

• Serve trade and retail customers for orders.
• Pick parts from the warehouse for customer orders.
• Assist sales team with product promotions.

Skills

Customer service skills

Sales experience

Attention to detail

IT proficiency

Tools

MAM

Allicat

MS Office

Job description

Social network you want to login/join with:

About The Role

At GSF Car Parts, the role of a Retail Assistant is essential in delivering excellent Customer Service. You will be a key part of the team, contributing to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

1. Serving trade and retail customers for click and collect and general orders while maximising sales where possible.
2. Picking relevant parts from the warehouse to fulfill customer orders.
3. Assisting the sales team with product promotions by answering telephone queries and dealing with electronic inquiries as needed.
4. Fully satisfying customer needs regarding part orders, returns, or queries.
5. Checking customer returns for resale, warranty, or surcharge.
6. Contributing to a positive team performance and working on personal benchmarks to optimise sales.
7. Using the E-learning portal to develop product knowledge and improve performance.
8. Keeping the customer-facing areas of the branch clean and tidy.
9. Developing strong relationships with customers and understanding their garage needs.
10. Representing the company professionally and maintaining our values.
11. Working towards relevant KPI targets.

Working hours: Average hours Monday to Friday, including alternate Saturday work.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries and proactive resolution seeking.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer: Benefits include performance bonuses, annual leave plus additional days with service, health and wellbeing tools, pension support, life assurance, discounts on household brands, financial wellbeing products, volunteer leave, and career development opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor serving thousands of independent garages across the UK and Ireland. With a nationwide network, centralised support, and integrated IT systems, we are committed to providing quality products and services.