Retail Assistant

GSF Car Parts; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive parts distributor in the UK seeks a Retail Assistant in Manchester. The role focuses on providing exceptional customer service, handling parts orders, and supporting sales functions. Join a dynamic team with opportunities for progression and a range of employee benefits, including performance bonuses and paid volunteer time.

Benefits

Performance-based bonus

Annual leave including bank holidays

Free flu vaccine

Health & wellbeing tools

Life assurance scheme

Employee discounts

Paid time off to volunteer

Training and career progression

Qualifications

• Proven customer service or sales/retail experience.
• Target-driven and motivated.
• Positive approach to customer queries.

Responsibilities

• Serve trade and retail customers for orders.
• Pick relevant parts from the warehouse.
• Assist sales team with product promotions.

Skills

Customer Service

Sales

Attention to Detail

IT Proficiency

Teamwork

Tools

MAM

Allicat

MS Office

Job description

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About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales; servicing click and collect orders; and developing sound customer relationships.

Main duties include:

1. Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
2. Pick relevant parts from the warehouse to fulfil customer orders.
3. Assist the sales team on product promotions by answering telephone queries and dealing with electronic queries as needed.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to a positive team performance while working on personal benchmarks to optimise performance and sales of product promotions.
7. Utilise the E-learning portal to develop product knowledge and improve performance.
8. Keep customer-facing areas of the branch clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Maintain a professional appearance and promote a positive image of the company, representing our values.
11. Work towards achieving relevant KPIs.

Working hours: (average) hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

1. Proven customer service or sales/retail experience in a customer-facing role.
2. Target-driven and motivated to achieve results.
3. Excellent customer service skills.
4. Positive approach to customer queries, seeking resolutions proactively.
5. Confident in using IT and computer systems.
6. Ability to work well with others.
7. Excellent attention to detail.
8. Knowledge of car parts or the automotive industry is advantageous but not essential.
9. Knowledge of MAM, Allicat, MS Office is desirable.

What we'll offer: Benefits at GSF Car Parts support all aspects of our team members' lives, including health, wealth, and lifestyle. Our benefits include:

• Opportunity to earn a performance-based bonus.
• Days annual leave (including bank holidays), with the chance to earn up to 5 more with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from household names like Asda, Nike & John Lewis.
• Financial wellbeing products including advances and savings schemes.
• Paid time off to volunteer.
• Training, qualifications, and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland with parts, tools, and equipment. We have over branches nationwide and a turnover exceeding £ million. Since November 1, we operate as one brand, supported by centralised departments in procurement, marketing, and national accounts. Our integrated IT systems include the industry-leading catalogue system, Allicat, and access to our national garage programme, Servicesure.