Retail Assistant

LaplandUK; Macclesfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A magical entertainment company located in Macclesfield is seeking Retail Assistants to enhance customer experiences in their enchanting retail environment. Responsibilities include greeting customers, processing transactions, and maintaining store displays. The ideal candidate will have strong communication skills and a customer-focused attitude. This position offers hourly pay of £12.25 plus various benefits, including free meals and employee discounts.

Benefits

Free hot meal per day

20% discount in retail shops

Shuttle bus from Macclesfield Train Station

Free parking

Qualifications

• Strong communication and people skills essential.
• Ability to handle customer issues with professionalism.
• Reliable and well-presented for customer interactions.

Responsibilities

• Greet and assist customers, providing product info.
• Upsell and meet sales goals.
• Process transactions accurately using POS.
• Restock and maintain organized displays.
• Follow health and safety procedures.

Skills

Strong communication and people skills

Customer-focused

Detail-oriented

Sales-aware

Adaptable and flexible

Calm under pressure

Tech-savvy

Reliable and punctual

Job description

Part & full time opportunities available!

Brought to life with Hollywood set designers and West End theatre professionals on an unprecedented scale, LaplandUK’s immersive theatrical experience crafts an enchanting world of wonder and beauty.

The award-winning show sells out within hours each year and welcomes over 170,000 guests to its 30-acre magical forest each season, including the likes of Elton John and members of the Royal Family.

Guests journey through a theatrical world, passing through five uniquely themed, interactive performances that blend storytelling, character interaction, and festive wonder. This 4.5 hour live, walk-through adventure offers families an unforgettable experience.

The Role

Retail Assistants support the day-to-day operations of a retail store, helping to create a positive shopping experience for customers. This role involves a combination of customer service, product knowledge, merchandising, and general store maintenance.

Key Responsibilities

Greet and assist customers; provide product info and resolve issues
Upsell, promote offers, and meet sales goals
Process transactions accurately using POS and handle cash/card payments
Restock, rotate, and audit inventory; maintain tidy, appealing displays
Follow health, safety, and loss prevention procedures
Keep store clean and organized; support opening/closing tasks
Work collaboratively and attend team briefings
Required Skills & Experience

Strong communication and people skills
Customer-focused with a warm, professional attitude
Detail-oriented and accurate with transactions and stock
Sales-aware with basic upselling knowledge
Adaptable, quick to learn, and flexible with shifts
Calm under pressure; confident solving issues
Tech-savvy and numerate (POS, cash handling)
Physically able to stand, move, and lift during shifts
Reliable, punctual, and well-presented
Where is Lapland?

Lapland is based in Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY.

Key Dates

PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
LIVE EVENT: Tuesday 11th November - Wednesday 24th December 2025
Benefits

Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Shuttlebus from Macclesfield Train Station to event site.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract

Contract length: 6 weeks

Pay: Up to £12.25 per hour

Benefits:

Canteen
Discounted or free food
Employee discount
Free or subsidised travel
Free parking
On-site parking
Shuttle service provided
Store discount
Transport links