Retail Assistant

TN United Kingdom; Letchworth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in automotive parts distribution is seeking a Retail Assistant to enhance customer service and sales. This role involves engaging with customers directly, fulfilling orders, and contributing to team performance while achieving personal targets. You'll have the opportunity to develop product knowledge through training and work in a supportive environment that values your contributions. With a focus on customer satisfaction and a range of benefits including performance bonuses and career progression, this position is ideal for those passionate about delivering excellent service in a dynamic setting.

Benefits

Performance-based bonus opportunity

Annual leave plus up to 5 additional days

Free flu vaccine

Health & wellbeing tools

Support from pension experts

Life assurance scheme

Discounts from various household brands

Paid volunteer time

Training and career progression opportunities

Qualifications

• Proven customer service or sales experience in a customer-facing role.
• Knowledge of car parts or automotive industry is advantageous.

Responsibilities

• Serve trade and retail customers for click and collect and general orders.
• Develop strong relationships with customers and understand their garage needs.

Skills

Customer Service

Sales Experience

IT Proficiency

Attention to Detail

Teamwork

Tools

MS Office

MAM

Allicat

Job description

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Client:

GSF Car Parts

Location:

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

953d9f68e8eb

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

Main duties include:

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as needed.
• Fully satisfy customer needs regarding part orders, returns, or queries.
• Check customer returns for resale, warranty, or surcharge.
• Contribute to a positive team performance while working on personal benchmarks to optimise performance and sales.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Keep customer-facing areas clean and tidy.
• Develop strong relationships with customers and understand their garage needs.
• Promote a professional image of the company, representing our values.
• Work towards relevant KPI targets.

Working hours: Average hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries, seeking resolutions proactively.
• Confident with IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office preferred.

What we'll offer:

• Performance-based bonus opportunity.
• Annual leave plus up to 5 additional days with service.
• Free flu vaccine.
• Health & wellbeing tools.
• Support from pension experts.
• Life assurance scheme.
• Discounts from various household brands.
• Financial wellbeing products.
• Paid volunteer time.
• Training and career progression opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over branches and a substantial turnover, we operate as one brand, supported by centralised expertise in procurement, marketing, and IT systems including our catalogue system, Allicat, and the Servicesure garage programme.