Retail Assistant

eXPD8 Field Marketing; Hawick; On-site; GBP 12,000 - 17,000; Part time

Job summary

eXPD8 Field Marketing in Hawick is seeking a Retail Merchandiser to deliver high-quality field activity across assigned stores. You will set up and maintain product displays, follow planograms, and ensure visits meet safety, quality, and client guidelines.

Working in-store, you will take clear photos, write short reports using company systems, and report any stock or access issues to your District Team Leader while building good relationships with store staff.

Qualifications

• Experience in merchandising, retail, or customer service.
• Good at organizing your own work and managing your time.
• Comfortable working on your own and following instructions.
• Good communication skills.
• Able to use a smartphone or tablet for reporting.
• Understand basic health and safety.
• Be honest, respectful, and positive.
• Build strong relationships and work well with others.
• Get things done efficiently and reliably.
• Always look for ways to improve.

Responsibilities

• Visit assigned stores on schedule to set up and maintain product displays.
• Follow instructions (planograms) and client guidelines for each visit.
• Make sure displays look great, are safe, and meet company and legal standards.
• Take clear photos and write short reports after each visit using company systems.
• Let your Team Leader know if you run into problems (like missing stock or access issues).
• Build good relationships with store staff and represent the company professionally.
• Keep up with any required training or certifications.
• Complete all store visits on time.
• Follow instructions and keep displays looking their best.

Skills

Merchandising experience

Retail/customer service experience

Time management

Organizational skills

Communication skills

Independent worker

Reporting via mobile device

Health and safety awareness

Professional attitude

Proactive problem-solving

Job description

eXPD8 are excited to be recruiting for a Retail Merchandiser in the Hawick area

Read on to fully understand what this job requires in terms of skills and experience

Hours: 2.5 hours per week

• Monday: 2.5 hours

As a Retail Merchandiser, you will be responsible for delivering high-quality field activity across assigned retail stores. You will set up, maintain, and check product displays to make sure each visit is completed accurately, safely, and on time, in line with client briefs, service level agreements, and quality standards.

Working in the store, the Retail Merchandiser will follow daily schedules and client instructions, using your judgement and attention to detail to deliver consistent in-store execution. You will work independently while keeping in regular contact with your District Team Leader to flag any risks, resolve issues, and keep activity on track.

As the Retail Merchandiser you will also act as the eyes and ears in store, providing clear written updates and photographs that support client reporting, insight, and continuous improvement.

What You Will Do

• Visit assigned stores on schedule to set up and maintain product displays
• Follow instructions (planograms) and client guidelines for each visit
• Make sure displays look great, are safe, and meet company and legal standards
• Take clear photos and write short reports after each visit using company systems
• Let your Team Leader know if you run into problems (like missing stock or access issues)
• Build good relationships with store staff and represent the company professionally
• Keep up with any required training or certifications
• Complete all store visits on time
• Follow instructions and keep displays looking their best

What You Will Need

• Experience in merchandising, retail, or customer service
• Good at organizing your own work and managing your time
• Comfortable working on your own and following instructions
• Good communication skills
• Able to use a smartphone or tablet for reporting
• Understand basic health and safety
• Be honest, respectful, and positive
• Build strong relationships and work well with others
• Get things done efficiently and reliably
• Always look for ways to improve

eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers.

People are our business, so we work hard to ensure they are supported, rewarded, and valued.

Based in or around Hawick and ready for your next role?