Retail Assistant

Tate group; Greater London; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Gallery access and staff previews

Staff discounts in shops and eateries

Training opportunities

Long service awards

Employee Assistance Program

Tate Benefits discount scheme

Cycle to Work scheme

Job summary

Tate Commerce is seeking two Retail Assistants for Tate Modern and Tate Britain. One permanent and one fixed-term contract until 3 January 2027, both 28 hours per week. The role pays £14.80 per hour and requires weekend work and some additional weekdays.

You’ll deliver a world-class shopping experience, handle till cash, manage stock, and engage with a diverse audience in a busy gallery environment. Visa sponsorship is not available.

Qualifications

• Experience of delivering a high-quality customer experience in a retail environment.
• Ability to work weekends and additional weekdays as required.
• Strong communication and teamwork skills.
• Flexible, proactive and adaptable to changing circumstances.

Responsibilities

• Deliver a world-class shopping experience on the shop floor, including replenishment, cash handling, housekeeping and teamwork.
• Provide exceptional customer service by building rapport and responding to customer needs.
• Manage stock including unloading deliveries, maintaining displays and stock counts.
• Process a wide variety of transactions from everyday items to limited editions.
• Be proactive and flexible in a dynamic environment and work as part of a team.
• Engage with a diverse audience and learn about products and processes to support the team.
• Maintain high retail standards and confidently handle till money.
• Support evening and early morning events as required.

Job description

The following content displays a map of the jobs location - Tate Modern and Tate Britain

1x 28 hours, Fixed Term Contract (until 03/01/27) specifically for Frida Kahlo show, 1x 28 hours, Permanent

£14.80 per hour

Working Hours:

28 hours a week

Location:

Tate Modern and Tate Britain

Closing Date:

04/10/2026

Job Category:

Retail

Region / Division:

London

Job Introduction

Are you looking for a new challenge in a role where you can combine your love of customer service with your enthusiasm for art? Would you like to join a team that puts its people first? If the answer is ‘yes!’, we can’t wait to hear from you.

We are recruiting two Retail Assistants: one on a permanent basis and one on a fixed-term contract, both working four days per week. The fixed-term role is specifically to support the Frida Kahlo exhibition and will end on 3 January 2027.

In the event that we receive a high volume of applications, the vacancy will close ahead of the end date shown.

We are not able to sponsor visas and if you are in possession of a current visa, please give details in your application.

Responsibilities

• Working as part of a team to deliver a world-class shopping experience. You understand everything that goes into creating a magical experience on the shop floor – including replenishment, cash handling, housekeeping and teamwork.
• Providing exceptional customer experience by building rapport, actively engaging with our customers and responding to their needs.
• Stock management including unloading and unpacking deliveries of new and replenished stock, maintaining displays and carrying out stock counts.
• Processing a wide variety of transactions from pocket money items to limited edition prints.
• A proactive and flexible approach, in an everchanging environment you know the key to success is adaptability and a positive outlook.
• You have excellent communication and collaboration skills and you excel when working as part of a team
• You are passionate about providing an exceptional customer experience, you can engage with a diverse audience and use your initiative to deliver results
• You are curious. You will find time to learn about our products, visitors and processes – using your knowledge to support your team and engage customers.
• You want to work in a shop that looks its best and you will take pride in maintaining high retail standards
• You have experience of working on a till and can confidently and accurately handle money
• You are flexible and happy to adapt to changes and help out where needed
• You share our commitment to creating a diverse and inclusive space for visitors and colleagues
• You demonstrate Tates values of being open, bold, rigorous and kind

About the Role

• You must be able to work every weekend and some additional weekdays that may vary
• We have a variety of vacancies at Tate Modern and Tate Britain
• The role involves working delivery shifts that includes unloading, moving and unpacking stock
• This role is an active, customer-facing role that involves constant movement around the workplace
• You will be expected to work evening and early morning events

Who we are

• Tate Commerce is part of Tate Enterprises Ltd. the trading arm of Tate. We operate retail activity across Tate’s four sites, we also encompass publishing, product development, image library and licencing.
• We strive to ensure our opportunities are open to all – you can read more about our commitment to Diversity and Inclusion here

We offer great range of benefits including:

• Access to all our galleries and exhibitions, including staff previews
• Generous discounts in our shops and restaurants
• Access to a wide range of training
• Long service awards
• Employee Assistance Program
• Tate Benefits employee discount scheme
• Cycle to Work scheme

As a member of the Disability Confident Scheme, we interview all disabled applicants who meet the essential criteria for a job vacancy .

Our jobs are like our galleries, open to all.

Tate Commerce is a wholly owned subsidiary of Tate and covenants all profits to support Tate’s work and collection .