Retail Assistant

Moto Hospitality; Dunstable; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Discounts

Discretionary bonus

Enhanced benefits

Funded qualifications

Job summary

Moto Hospitality is seeking a friendly Retail Assistant to support WHSmith at our busy travel hub. You’ll greet customers, process orders quickly and accurately, and help keep displays inviting and well stocked.

We offer weekly pay, up to 55% colleague discount, discretionary bonus pay at Christmas, enhanced benefits, and funded qualifications to help you grow within the business.

Qualifications

• Customer service-focused and friendly attitude.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Willingness to learn and follow brand standards.

Responsibilities

• Greeting customers with a warm and friendly welcome.
• Processing orders and requests in a timely and efficient manner.
• Delivering brand standards to a high level of quality.
• Resolving challenges and enquiries with a customer-centric mindset.
• Receiving deliveries and replenishing displays to maximise product availability.
• Keeping the workspace and store clean, tidy and welcoming.
• Maintaining supervision of adult gaming areas.
• Collaborating with colleagues to promote teamwork and a positive culture.
• Leaving customers with a memorable experience worth returning for.
• Helping prepare the store for the next trading day.

Skills

Customer service

Communication

Adaptability

Job description

Are you ready to be our next WHSmith Retail Assistant? Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith's handy range travel essentials and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you'll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

We're looking for someone who can effortlessly switch gears - thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025! We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18's
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.