Retail Assistant

Gateway; City Of London; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading entertainment company in London seeks enthusiastic Retail Assistants for a busy October season. Responsibilities include providing excellent customer service, upselling products, and maintaining a presentable retail environment. Applicants should be 18+, have retail experience, and demonstrate teamwork and communication skills. This role offers perks like discounts and a Merlin Magic Pass for free entry to attractions worldwide.

Benefits

Monthly Bonus based on guest satisfaction

25% discount in retail shops and restaurants

40% off LEGO online

Free tickets to attractions worldwide

Up to 55% off cinema tickets

Qualifications

• Must be aged 18+ due to alcohol sales.
• Strong customer focus with team collaboration.
• Experience in upselling and achieving sales targets.

Responsibilities

• Deliver friendly and efficient service to guests.
• Engage with visitors to enhance their experience.
• Maintain stock levels and presentation standards.

Skills

Customer focus

Teamwork

Sales upselling

Interpersonal communication

Job description

Job ID 2025-9882

Employment Type Guaranteed Hours (MGH)

Offer/Contract Type Fixed End Date/Seasonal

Location Name Shreks Adventure! London

What you'll bring to the team

Come and be part of the fairy tale!

Step into the story with us. At Shrek’s Adventure! London, we bring fairy tales to life through laugh-out-loud shows, immersive sets and unforgettable misadventures with Shrek, Donkey and the DreamWorks gang. We are on the lookout for enthusiastic and reliable Retail Assistants to join our team during our busy October season. You’ll also get the unique chance to support at The London Dungeon, meaning you really will experience the best of both worlds.

As a Retail Host, you’ll be at the heart of the guest journey. You’ll:

• Deliver friendly, efficient and helpful service to every guest
• Proactively engage with visitors, building excitement and recommending products
• Actively maximise sales through product knowledge and confident upselling
• Ensure stock levels are maintained, and retail areas are presented to the highest standard
• Keep all public areas clean, tidy and safe throughout the day
• Support colleagues and take initiative to solve challenges quickly

We have 1 permanent role and several fixed-term, seasonal positions. Flexibility is key as you’ll be part of a roster that includes weekdays, weekends and bank holidays.

Qualifications & Experience

• You must be aged 18+ (some shifts require selling alcohol)
• Strong customer focus and the ability to work well as part of a team
• Confidence in approaching and interacting with a high volume of guests every day
• Experience in upselling and achieving sales targets
• Previous experience in retail, hospitality or entertainment, with the ability to work under pressure to high standards
• A proactive approach, always ready to support colleagues and ensure Health & Safety standards are met
• Pride in delivering memorable experiences that go above and beyond guest expectations
• Monthly Bonus based on guest satisfaction
• Fortnightly pay
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.