Retail Assistant

The Parts Alliance; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK automotive parts distributor is seeking a Retail Assistant to enhance customer service and achieve sales targets. Key responsibilities include serving customers, handling orders, and maintaining strong relationships while contributing to a positive team environment. Ideal candidates will possess customer service experience and a proactive approach to resolving queries.

Benefits

Performance bonuses

Annual leave with additional days for length of service

Health & wellbeing tools

Pension support

Life assurance

Discounts on household brands

Financial wellbeing products

Volunteer leave

Career development opportunities

Qualifications

• Proven experience in a customer-facing role.
• Target-driven and motivated.
• Positive approach to resolving customer queries.

Responsibilities

• Serve trade and retail customers while maximizing sales.
• Pick parts from the warehouse to fulfill customer orders.
• Assist the sales team with promotions and customer queries.

Skills

Customer service skills

Sales experience

Attention to detail

Confident with IT and computer systems

Team player

Tools

MS Office

MAM

Allicat

Job description

About The Role

At GSF Car Parts, the role of a Retail Assistant is crucial for delivering excellent customer service. You will contribute to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.Main duties include:

• Serving trade and retail customers for click and collect and general orders while maximising sales.
• Picking relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team with product promotions, answering telephone and electronic queries.
• Satisfying customer needs regarding part orders, returns, or queries.
• Checking customer returns for resale, warranty, or surcharge.
• Contributing to a positive team environment and working on personal sales benchmarks.
• Using the E-learning portal to develop product knowledge and improve performance.
• Maintaining cleanliness in customer-facing areas.
• Building strong relationships with customers and understanding their garage needs.
• Representing the company professionally and promoting our values.
• Working towards achieving relevant KPIs.

Working hours: Average hours Monday to Friday, including alternate Saturday working.

About You

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to resolving customer queries.
• Confident with IT and computer systems.
• Team player with attention to detail.
• Knowledge of car parts or automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office preferred.

What we'll offer: Benefits include performance bonuses, annual leave with additional days for length of service, health & wellbeing tools, pension support, life assurance, discounts on household brands, financial wellbeing products, volunteer leave, and career development opportunities.

About Us

GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of garages across the UK and Ireland. We operate numerous branches and offer centralised support in procurement, marketing, and national accounts. Our IT systems include the industry-leading catalogue system, Allicat, and our national garage programme, Servicesure.

Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. For more information, check our Blog. Applications should be made via the 'Apply now' button. Do not provide bank or payment details when applying.

Created on 14/07/2025 by TN United Kingdom