Retail Assistant

LaplandUK; Ascot; On-site; GBP 60,000 - 80,000; Part time

Job summary

A magical immersive experience provider is seeking Retail Assistants to support day-to-day operations. Responsibilities include greeting customers, upselling, processing transactions, and maintaining inventory. The ideal candidate should have strong communication skills, a customer-focused attitude, and adaptability during shifts. The role pays £12.25 per hour with additional benefits including free meals and staff discounts.

Benefits

Hourly pay of £12.25

Free hot meal per day

20% discount in retail shops

Shuttlebus from Macclesfield Train Station

Qualifications

• Calm under pressure and confident in solving issues.
• Physically able to stand, move, and lift during shifts.

Responsibilities

• Greet and assist customers; provide product info and resolve issues.
• Upsell, promote offers, and meet sales goals.
• Process transactions accurately using POS and handle cash/card payments.
• Restock, rotate, and audit inventory; maintain tidy displays.
• Follow health, safety, and loss prevention procedures.

Skills

Strong communication and people skills

Customer-focused with a warm, professional attitude

Detail-oriented with accurate transactions

Sales-aware with basic upselling knowledge

Adaptable and flexible with shifts

Tech-savvy and numerate

Reliable and punctual

Job description

Part time & Full time available!

Brought to life with Hollywood set designers and West End theatre professionals on an unprecedented scale, LaplandUK’s immersive theatrical experience crafts an enchanting world of wonder and beauty.

The award-winning show sells out within hours each year and welcomes over 170,000 guests to its 30-acre magical forest each season, including the likes of Elton John and members of the Royal Family.

Guests journey through a theatrical world, passing through five uniquely themed, interactive performances that blend storytelling, character interaction, and festive wonder. This 4.5 hour live, walk-through adventure offers families an unforgettable experience.

Role Overview -

Retail Assistants support the day-to-day operations of a retail store, helping to create a positive shopping experience for customers. This role involves a combination of customer service, product knowledge, merchandising, and general store maintenance.

Key Responsibilities

Greet and assist customers; provide product info and resolve issues
Upsell, promote offers, and meet sales goals
Process transactions accurately using POS and handle cash/card payments
Restock, rotate, and audit inventory; maintain tidy, appealing displays
Follow health, safety, and loss prevention procedures
Keep store clean and organized; support opening/closing tasks
Work collaboratively and attend team briefings
Required Skills & Experience

Strong communication and people skills
Customer-focused with a warm, professional attitude
Detail-oriented and accurate with transactions and stock
Sales-aware with basic upselling knowledge
Adaptable, quick to learn, and flexible with shifts
Calm under pressure; confident solving issues
Tech-savvy and numerate (POS, cash handling)
Physically able to stand, move, and lift during shifts
Reliable, punctual, and well-presented
Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.

Key Dates

PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
LIVE EVENT: Thursday 6th- Wednesday 24th December 2025
Benefits

Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Shuttlebus from Macclesfield Train Station to event site.