Retail Security Officer

OCS; Bromley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company in Bromley is seeking a Retail Area Support Officer to ensure safety and security in a retail environment. You will deter criminal activity and provide excellent customer service. Applicants should hold a valid SIA license and possess strong observational and communication skills. The role requires flexibility in working hours including weekends and evenings.

Qualifications

• Valid SIA License required for the role.
• Ability to identify suspicious behavior.
• Proven ability to handle difficult situations calmly.

Responsibilities

• Act as a visible security presence in the store.
• Conduct regular patrols of the store premises.
• Monitor CCTV and respond to suspicious activities.
• Respond to alarms and incidents promptly.

Skills

Observation skills

Communication skills

Professionalism

Calm under pressure

Education

Valid SIA License – Door Supervisor or Security Guarding

Job description

Join to apply for the Retail Area Support Officer role at OCS

2 days ago Be among the first 25 applicants

Join to apply for the Retail Area Support Officer role at OCS

Get AI-powered advice on this job and more exclusive features.

About The Company

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

About The Company

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role

Purpose of the Role

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Compliance and Support
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
  
  

Essential Requirements

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.
  
  

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at OCS by 2x

Sign in to set job alerts for “Support Officer” roles.

London, England, United Kingdom 1 week ago

Team Assistant, Nonfiction Production Management, UK

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom £36,000.00-£38,000.00 1 month ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

Complaints Administrator - Regional Support Unit (RSU) (Ref: 8262)

London, England, United Kingdom 6 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

Lewisham, England, United Kingdom 3 weeks ago

City Of London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.