Retail Apprentice Travel AdvisorManchester, Vereinigtes Königreichvor OrtManchester, Vereinigte[...]

TUI; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading travel company is seeking a passionate individual to start their career as a Travel Consultant in Manchester. You'll be trained on customer service excellence and work towards a Level 3 qualification while enjoying benefits like holiday discounts and a competitive salary with commission opportunities. Flexibility in shift patterns is essential to meet customer needs.

Benefits

Holiday benefits including discounts and special offers

Health and Wellbeing support

Inclusive environment with a Culture of Care

Qualifications

• Understanding of excellent customer service expectations.
• Strong commitment to achieving sales goals.
• Passion for working in tourism.

Responsibilities

• Inspire customers and colleagues while delivering fun.
• Achieve sales and service objectives.
• Complete online assessments for Level 3 Travel Consultant qualification.

Skills

Customer Service

Team Collaboration

Self-motivation

Education

Grades 9 – 4 GCSE English and Math or equivalent

Job description

Social network you want to login/join with:

col-narrow-left

Client:

TUI

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

41aff75ddec0

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

• ABOUT THE JOB
• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun.
• Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll gain knowledge, skills, and behaviors to confidently understand our customers and adapt your style to help answer questions, bring holidays to life, and improve customer loyalty.
• If things don’t go to plan, your support network will help you investigate and resolve any questions or complaints.
• You’ll embrace change and rise to the challenges of a customer-focused role.
• Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’.
• You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of achieving a Level 3 Travel Consultant qualification. 20 percent of your working week will be set aside for you to work through the Standards on your online learning platform, complete practical or written assessments, and update your portfolio of work evidence.

ABOUT YOU

• An understanding of what ‘excellent customer service’ looks like and confidence to deliver it.
• Strong commitment and drive to achieve goals.
• Team player who engages and collaborates at all times with customers and colleagues.
• An organized individual who takes pride in their work and how it’s delivered.
• Passion to work within tourism and actively grow and develop.
• Self-motivated individual willing to act on feedback and take ownership of their development.
• Determined and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification.
• Grades 9 – 4 GCSE English and Math or equivalent are preferred.
• Flexibility to work variable shift patterns each week, including evenings & weekends, in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance.

ABOUT OUROFFER

• Fantastic holiday benefits including discounts, special offers, and the ability to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme that rewards exceeding targets.
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community, and Career.
• An inclusive environment with a Culture of Care.
• Disability Confident Committed Company.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us, simply visit our website.

If you require any further information regarding this opportunity, please email us.

To apply for this role, please answer the questions fully. Part of the application process will require you to complete an online assessment, which can either be completed once your application has been submitted or you’ll receive an email shortly after.