Retail Apprentice Travel AdvisorHorsham, Vereinigtes Königreichvor OrtHorsham, Vereinigtes Köni[...]

TUI; Horsham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading travel company is looking for enthusiastic individuals passionate about customer service to join their retail team in Horsham. The role involves engaging customers, achieving sales targets, and completing qualifications through structured training. Competitive salary with great holiday benefits and a commitment to your development are on offer to the right candidates.

Benefits

Holiday benefits including discounts and time off

Health and Wellbeing support

Investment in your development

Qualifications

• Understanding of excellent customer service required.
• Flexibility to work variable shifts, including weekends.

Responsibilities

• Inspire customers and colleagues while achieving sales targets.
• Complete training and assessments for Level 3 Travel Consultant qualification.
• Resolve customer questions and complaints.

Skills

Customer service

Teamwork

Organizational skills

Self-motivation

Determination

Education

GCSE English and Math grades 9–4 or equivalent

Job description

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Client:

TUI

Location:

Horsham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a26c4735fa60

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

• ABOUT THE JOB
• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun.
• Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll gain knowledge, skills, and behaviors to confidently understand our customers and adapt your style to help answer questions, bring holidays to life, and improve customer loyalty.
• If things don’t go to plan, your support network will help you investigate and resolve any question or complaint.
• You’ll embrace change and rise to the challenges of a customer-focused role.
• Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’.
• You’ll be assigned a Learning Coach who will guide you throughout the scheme with the aim of achieving a Level 3 Travel Consultant qualification. 20% of your working week will be dedicated to working through the Standards on your online learning platform, completing practical or written assessments, and updating your portfolio of work evidence.

ABOUT YOU

• An understanding of what ‘excellent customer service’ looks like and confidence to deliver it.
• Strong commitment and drive to achieve goals.
• Team player who engages and collaborates with customers and colleagues.
• An organized individual who takes pride in their work and its delivery.
• Passion for working within tourism and actively growing and developing.
• Self-motivated individual willing to act on feedback and take ownership of their development.
• Determined and committed to learning and working in-store to achieve a Level 3 Travel Consultant qualification.
• Grades 9–4 GCSE English and Math or equivalent are preferred.
• Flexibility to work variable shift patterns each week, including evenings and weekends, in line with customer demand and shop opening times. Shift patterns are usually shared 4 weeks in advance.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers, and the ability to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme rewarding exceeding targets.
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community, and Career.
• An inclusive environment with a Culture of Care.
• Disability Confident Certified Company.
• Investment in your development, starting with an interactive web-based workbook alongside your store induction.

We love to see your uniqueness shine through and inspire the future of travel. To learn more about what Diversity & Inclusion means to us, please visit our website.

If you require further information about this opportunity, please contact us via email.

To apply for this role, please answer all questions fully. Part of the application process will include completing an online assessment, which can be done either after submitting your application or shortly thereafter.