Retail Apprentice Travel Advisor

TUI AG; Royal Tunbridge Wells; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as an Apprentice Travel Advisor, where you’ll gain invaluable insights into the travel industry. This two-year apprenticeship will empower you to become a destination expert, enabling you to craft unforgettable holiday experiences for customers. You will be trained in various systems and supported by a dedicated learning coach to achieve your Level 3 Travel Consultant qualification. With a focus on exceptional customer service and a collaborative team environment, this role is perfect for those passionate about travel and eager to embrace new challenges. Enjoy flexible shifts and fantastic holiday benefits while making a real impact in the world of tourism.

Benefits

Commission scheme

Holiday benefits and discounts

Health and Wellbeing programs

Pension scheme

Life assurance

Career progression investment

Qualifications

• Passion for customer service and tourism.
• Dedicated to achieving sales targets and Level 3 qualification.

Responsibilities

• Inspire customers and colleagues while exceeding sales targets.
• Complete assignments and training for Level 3 Travel Consultant qualification.

Skills

Customer Service

Sales Skills

Adaptability

Team Collaboration

Education

Grade 9 – 4 GCSE or equivalent in English

Grade 9 – 4 GCSE or equivalent in Maths

Tools

Online Learning Platform

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in our Tunbridge Wells store we’ll provide a valuable insight into the world of travel. Our two-year Apprenticeship Scheme is structured to develop you in becoming a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends, bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers more than just a basic salary which already starts at £6.92 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
• If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
• You’ll be given time within your working week to complete practical and written assignments via your online learning platform and assigned a dedicated learning coach who’ll guide you through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

ABOUT YOU

• Good knowledge of excellent customer service and a genuine passion to work within tourism
• Dedicated to achieve goals, targets, and a Level 3 Travel Consultant qualification
• Self-motivated and willing to act on feedback, remaining positive when faced with challenges
• Willing to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and able to communicate effectively
• Grade 9 – 4 GCSE or equivalent in both English and Maths
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

To apply for this role, please answer the questions fully. Part of the application process will require you to complete an online assessment, you'll receive an email to complete this once your application has been submitted.