Retail Apprentice Travel Advisor

TUI Group; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Norwich seeks an Apprentice Travel Advisor to join its Retail Team. This role offers a starting salary of £8.05 per hour, along with excellent benefits including discounts and career development opportunities. The successful candidate will help create memorable holiday experiences for customers while working towards a Level 3 Travel Consultant qualification. This position involves a varied shift pattern and requires a passion for travel and customer service.

Benefits

Competitive starting salary

Commission incentives

Holiday benefits and discounts

Pension scheme and life assurance

Qualifications

• Passion for travel and customer service.
• Ability to inspire and collaborate with customers and colleagues.
• Willingness to learn new systems and processes.

Responsibilities

• Inspire customers and colleagues while promoting travel products.
• Exceed sales targets through effective customer engagement.
• Resolve customer inquiries and complaints collaboratively.
• Complete training and assignments for apprenticeship qualification.

Skills

Customer service

Sales skills

Problem-solving

Education

Level 3 Travel Consultant qualification

Job description

TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as an Apprentice Travel Advisor in our Norwich store, you’ll gain valuable insight into the world of travel and receive full support in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is designed to develop you into a destination expert, enabling you to recommend and sell holidays, cruises, UK breaks, and additional products. You’ll prioritize customer satisfaction by creating unforgettable holiday experiences, helping us become the most loved holiday company.

As part of our commitment to exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at our busier stores.

ABOUT OUR OFFER

- Competitive starting salary of £8.05 per hour, increasing after the first year
- Incentives through our commission scheme for exceeding targets
- Excellent holiday benefits, discounts, special offers, and options to purchase extra time off
- Focus on your health and wellbeing across financial, health, social, community, and career areas
- Investment in your development and career progression
- Pension scheme and life assurance

ABOUT THE JOB

- Use your passion to inspire customers and colleagues while having fun
- Drive to achieve will help you exceed sales targets
- Embrace change and tackle challenges in face-to-face and virtual customer roles
- Collaborate with colleagues to investigate and resolve questions or complaints
- Receive training on systems and technologies to enhance your knowledge and skills
- Complete practical and written assignments through your online learning platform, supported by your manager and a dedicated learning coach, aiming to achieve a Level 3 Travel Consultant qualification.