Retail Apprentice Travel Advisor

TUI Cruises GmbH; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Cardiff is seeking an Apprentice Travel Advisor to join their Retail Team. You will gain valuable industry insight and work towards a Level 3 Travel Consultant qualification. The role involves engaging with customers to create memorable holiday experiences and achieving sales targets. A commitment to customer service excellence and flexibility in working hours are essential.

Benefits

Starting salary of £8.05 per hour

Commission scheme

Fantastic holiday benefits

Health and Wellbeing benefits

Career progression investment

Pension scheme and life assurance

Qualifications

• Good knowledge of excellent customer service and a genuine passion to work within tourism.
• Dedicated to achieve goals, targets and a Level 3 Travel Consultant qualification.
• Self-motivated and willing to act on feedback.
• Willing to embrace change and adapt to new working styles.

Responsibilities

• Inspire customers and colleagues while enjoying a fun work environment.
• Exceed sales and objectives in retail.
• Provide face-to-face and virtual customer engagement.
• Resolve customer questions and complaints with colleague support.

Skills

Customer service knowledge

Sales drive

Teamwork

Motivation

Organizational skills

Education

Grade 9 – 4 GCSE or equivalent in English and Maths

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in our Cardiff Bay Superstorewe’ll provide a valuable insight into the world of travel and fully support you in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is structured to develop you in becoming a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary starting of £8.05 per hour which increases after the first year
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
• If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive support and training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
• You’ll be given time within your working week to complete practical and written assignments via your online learning platform and with the support of your manager and a dedicated learning coach you'll be guided through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

ABOUT YOU

• Good knowledge of excellent customer service and a genuine passion to work within tourism
• Dedicatedto achieve, goals, targets and a Level 3 Travel Consultant qualification
• Self-motivated and willing to act on feedback, remaining positive when faced with challenges
• Willing to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and able to communicate effectively
• Grade 9 – 4 GCSE or equivalent in both English and Maths
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

To apply for this role, please answer the questions fully.Part of the application process will require you to complete an online assessment, you'll receive an email to complete this once your application has been submitted.