Retail and Online Fulfilment Assistant

Westminster Abbey; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a prestigious institution as a Retail and Online Fulfilment Assistant, where you will play a vital role in enhancing visitor experiences at one of the UK's most iconic landmarks. This position offers an exciting opportunity to engage with a diverse clientele while ensuring the highest standards of service and shop presentation. As part of a dedicated team, you will contribute to creating memorable moments for visitors, all within a vibrant and fast-paced environment. With on-site training and a supportive workplace culture, this role is perfect for those eager to make a difference in a historic setting.

Benefits

Pension Scheme

Life Assurance

31 Days Annual Holidays

On-site Training

Qualifications

• Passion for delivering exceptional customer service in a vibrant environment.
• Ability to maintain shop standards and fulfill online orders accurately.

Responsibilities

• Provide outstanding customer service in the Abbey Shop.
• Maintain shop standards and accurately fulfill online orders.

Skills

Customer Service

Attention to Detail

Time Management

Education

High School Diploma

Job description

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About Westminster Abbey

Westminster Abbey, a symbol of British history and culture, welcomes millions of visitors annually. As part of Westminster Abbey Enterprises Limited, the Abbey Shop plays a crucial role in providing visitors with memorable experiences and quality products. Join us in creating lasting impressions at one of the world's most iconic landmarks.

Job Opportunity

We are seeking a Retail and Online Fulfilment Assistant to join our team on a fixed-term basis until October 2025. This role involves providing outstanding customer service, maintaining shop standards, and accurately fulfilling online orders. If you are passionate about delivering exceptional customer service in a vibrant and fast-paced environment, we would love to hear from you.

For further information, please refer to the job description.

Interviews are scheduled to take place on 23 May 2025.

Working Conditions

• Working Hours: The full-time equivalent hours are 35 hours per week.
• Annual Holidays: The full-time holiday entitlement is 31 days per annum, including recognized public holidays, rising to 33 days in the fifth year of service.
• Training: On-site training will be provided in all aspects of the job. Further training needs will be assessed during the probation period and annual appraisals.

Benefits

• Pension Scheme and Life Assurance: All employees can join a Group Personal Pension plan, with a minimum employee contribution of 3% and a maximum employer contribution of 9%, depending on the employee contribution level. You will be auto-enrolled into our qualifying workplace pension scheme after 3 months if eligible.
• All employees are covered by death-in-service life assurance, whether or not they choose to join the pension scheme.