Retail and Fastrack Host

Merlin Entertainments Group; Greater London; On-site; Part time

Job summary

A leading company in the entertainment industry is seeking a Retail & Fastrack Host to join their team at Thorpe Park. This role involves delivering world-class customer service, operating till systems, and advising guests on products with a focus on sales and service. Working in a vibrant theme park environment offers varied experiences, supported by extensive training and numerous employee benefits.

Benefits

Merlin Magic Pass: 20 free tickets

25% discount in retail shops and restaurants

40% discount off LEGO

Free bus from Staines station

Fortnightly pay

Free staff parking

Ongoing training & development

Access to Perks at Work discounts

Qualifications

• No previous experience required, just enthusiasm and eagerness to learn.
• Positive and helpful attitude essential.

Responsibilities

• Operating till systems.
• Advising on products and ongoing promotions.
• Upselling on products.

Skills

Enthusiasm

Guest Service

Sales Skills

Job description

What you'll bring to the team

Retail & Fastrack Host

Location: Thorpe Park

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

You will be working across our wide range of themed stores at Thorpe Park (all with fantastic merchandise to match!), with a keen eye for detail & the drive to provide the best experience possible for our guests. Plus, working for Retail & Fastrack allows you to work within two operations across the park - meaning that no two days are ever the same!

Whether you are welcoming our guests into the stores & making sure that they are all excellently presented, or supporting our colleagues across the wider Park, one thing that doesn’t change is our mission to deliver world class customer service to each & every guest we encounter. You will gain knowledge across multiple areas of the Commercial Department, as well as the wider park, enabling you to provide memorable experiences for all guests that you interact with. If you’ve got a passion for service & sales, then Retail & Fastrack could be the department for you!

Responsibilities:

• Operating till systems
• Advising on products and ongoing promotions
• Upselling on products

Qualifications & Experience

No previous experience required, just enthusiasm and eagerness to learn!

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that you care!

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which offers 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £8.00/Hr.