Retail and CX Strategy project manager

ZipRecruiter; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading luxury fashion brand is seeking a Retail and CX Strategy Project Manager to drive growth and development. This role includes managing cross-functional projects, analyzing data, and collaborating with various teams. Ideal candidates will have a strong background in project management, analysis, and communication. The position offers a full-time contract and attractive benefits including 33 days annual leave and a supportive workplace culture.

Benefits

33 days annual leave

Pension Scheme

Generous Staff Discount

Employee Assistance Programme

Qualifications

• Experience in project management or relevant academic background.
• Proven ability to manage complex, cross-functional projects.
• Strong analytical skills with experience in data analysis.

Responsibilities

• Support the RCXD in shaping and executing the global retail and customer experience strategy.
• Lead and manage cross-functional projects from inception to delivery.
• Analyze data to support decision-making and highlight insights.

Skills

Project management

Data analysis

Communication skills

Excel proficiency

Analytical skills

Cross-functional collaboration

Education

Relevant academic background (business, economics, data analytics)

Tools

Excel

PowerPoint

Job description

Job Description

Job Role: Retail and CX Strategy Project Manager

Reporting to: Retail and CX Director

Location: Head Office, White City Place, West London

Contract type: Full Time, 37.5 hours per week

About the Company

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM, we are an entrepreneurial, creative, and passionate team. We work hard, are enthusiastic to learn, and are not afraid to take risks. Everyone contributes to our success at all levels, making our team environment rewarding.

Our office and stores are busy and fast-paced, but we ensure a fun environment with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming, rewarding hard work. We are always open to new talent to contribute to our growth and evolution.

About the Role

We are seeking a highly structured, analytical problem-solver to join the ME+EM Retail and Customer Experience (CX) team, supporting the Retail & CX Director (RCXD) in driving growth and development. This role involves project management and cross-functional collaboration, focusing on retail technology, international expansion, customer engagement, retention, and operational efficiency. You will work closely with teams across CX, Finance, Product, Marketing, CRM, Merchandising, and Technology, representing CX needs across the business. You will lead strategic projects and deliver impactful outcomes supporting ME+EM’s growth goals.

Responsibilities

• Support the RCXD in shaping and executing the global retail and customer experience strategy.
• Lead and manage cross-functional projects from inception to delivery, ensuring alignment with strategic priorities, timely delivery, and budget adherence.
• Develop project frameworks, define objectives, requirements, KPIs, and lead stakeholder briefs.
• Design and implement effective ways of working across internal teams and external partners.
• Organise department roadmaps, timelines, and budgets in collaboration with project owners.
• Analyze quantitative and qualitative data to support decision-making and highlight insights.
• Prepare presentations and reports for internal strategic meetings and planning cycles.
• Act as a key liaison between CX and other departments including Finance, Product, Marketing, CRM, Merchandising, and Tech.
• Collaborate with the Analytics Manager to ensure data tools and dashboards meet CX and Retail needs.
• Conduct market research and competitive benchmarking to identify trends and opportunities.
• Support revenue forecasting and business planning by coordinating with regional teams.
• Identify new revenue streams and customer segments, presenting findings and proposals internally.

Skills

• Experience in project management or relevant academic background (business, economics, data analytics).
• Proven ability to manage complex, cross-functional projects with multiple stakeholders.
• Strong analytical skills with experience in data analysis and translating insights into strategic recommendations.
• Proficient in Excel, PowerPoint (or Google Suite equivalents), and data tools.
• Excellent communication, presentation, and storytelling skills (written and verbal).
• Comfortable influencing and negotiating with internal teams and external partners.
• Ability to work collaboratively and independently in a fast-paced environment.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Curious, proactive, and adaptable with a strong interest in retail, eCommerce, and customer experience.
• Industry experience in fashion or retail is a plus.

Benefits

• 33 days annual leave (25 days holiday + 8 bank holidays).
• A day off to celebrate your birthday.
• Pension Scheme.
• Group Life Insurance.
• Employee Assistance Programme (EAP).
• Length of Service Award.
• Refer a Friend Scheme.
• Staff uniform for retail employees.
• Generous Staff and Friends & Family Discount.
• Annual Volunteer Day.
• Cycle to Work Scheme.
• Tech Scheme.
• Eye Care Vouchers.
• Real Living Wage Employer.
• Employee-led committees.
• Social events and biannual parties.
• Enhanced maternity and paternity packages after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering a culture of diversity, equality, and inclusion. We do not discriminate based on race, gender, age, disability, religion, or expression, genetics, veteran status, or other protected characteristics. We encourage minorities, diverse candidates, and individuals with disabilities to apply.

Please note, due to high application volumes, only successful applicants will be contacted for next steps.