Retail Advisor, 38hrs 12M FTC, Cramlington

Virgin Media O2; Cramlington; On-site; GBP 24,000 - 30,000; Full time

Job summary

Virgin Media O2 is looking for a Retail Advisor to deliver exceptional customer service in Cramlington. This full-time position involves welcoming customers, understanding their needs, and recommending products. Candidates should possess strong communication and interpersonal skills with a passion for technology. The successful applicant will join a supportive team and receive comprehensive training.

Benefits

Competitive hourly rate

23 days’ annual leave plus birthday off

Excellent pension scheme

Employee BUPA medical cover

Flexible family-friendly policies

Qualifications

• Confidence and passion for delivering great service.
• Resilience and motivation to achieve goals.
• Genuine interest in technology and personal growth.

Responsibilities

• Welcoming customers and providing tailored solutions.
• Showcasing products and maintaining a neat store environment.
• Meeting performance goals and working as part of a team.

Skills

Communication skills

Customer service

Flexibility

Team spirit

Job description

Retail Advisor, 38hrs 12M FTC, Cramlington

Retail Advisor, 38hrs 12M FTC, Cramlington

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Summary

Location

Cramlington

Job Family

Retail

Job Type

Full Time

Posted Date

19-Jun-2025

Ref #

67851

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What You’ll Be Doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.
  
  
  

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.
  
  
  

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.
  
  
  

What's in it for you

We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Opportunity to take part in our accreditation programme leading to further progression.
• 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%
• Employee BUPA medical cover, health care plan and life assurance
• A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
  
  
  

As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.

Next steps

Our Recruitment Process

Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.

So, what are you waiting for!

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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