Retail Advisor, 30hrs, FTC 12 M, Teesside Retail Park

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Advisor, where you'll deliver exceptional customer service and support store performance. This role offers a comprehensive induction program and the opportunity to become an expert in products and services. With a competitive hourly rate and a range of benefits, including generous annual leave and health care, this position is perfect for those passionate about technology and customer satisfaction. Be part of a diverse team committed to creating memorable experiences for customers while achieving personal and store goals.

Benefits

Competitive hourly rate

23 days annual leave

Excellent pension scheme

BUPA medical cover

Health care and life assurance

Family-friendly policies

Qualifications

• Flexibility to work additional hours as needed.
• Ability to understand customer needs and recommend products.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Meet store targets through tailored recommendations.

Skills

Active listening skills

Empathy

Excellent communication skills

Self-motivation

Interest in technology

Job description

Retail Advisor, 30hrs, FTC 12 M, Teesside Retail Park, United Kingdom

Client:

Virgin Media

Location:

Teesside Retail Park, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

39eae88d9bde

Job Views:

13

Posted:

01.05.2025

Expiry Date:

15.06.2025

Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As a Virgin Media O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. You will be trained to understand customer needs and recommend suitable products and services to enhance their digital lives.

Key responsibilities include:

1. Becoming an expert in Virgin Media O2 products, services, and brand.
2. Meeting store targets through tailored recommendations and promoting the 'Why O2?' message.
3. Taking ownership of your performance and contributing to overall store success.
4. Engaging in personal development supported by store leadership and O2 resources.

Training:

You will undergo a comprehensive induction program covering all aspects of Virgin Media O2, including a 4-day (30 hours) induction within the first two weeks. Details will be discussed during your telephone interview.

Additional Information:

We value flexibility and may require you to work extra hours, with prior notice. Your role involves delivering excellent customer service, understanding customer needs, and promoting our products to create memorable experiences and support store performance.

Who we are:

Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand. We are committed to diversity and inclusion, ensuring a supportive environment where everyone can be authentic.

Must Haves:

• Active listening skills to understand customer needs.
• Empathy to provide personalized service.
• Excellent communication skills for conveying information and handling complaints.
• Self-motivation to achieve sales targets.

Preferred Skills:

• Interest in technology and willingness to learn.

Benefits:

• Competitive hourly rate of £11.81, with potential earnings through accreditation.
• 23 days’ annual leave plus additional days off.
• Excellent pension scheme, BUPA medical cover, health care, and life assurance.
• Family-friendly policies, including neonatal leave, paternity, and carers leave.
• Additional support, rewards, and tools to help prioritize what matters.

Additional Notes:

If you are not a passport holder of the country for the vacancy, a work permit may be required. For more information, visit our blog. Please apply via the 'Apply now' button and do not include bank or payment details in your application.

Created on 01/05/2025 by TN, United Kingdom