Retail Advisor, 30hrs, Belfast Forestside

TN United Kingdom; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join an innovative retail team as an O2 Retail Advisor, where flexibility and customer care are key. You'll engage with customers, promote products, and contribute to store success through exceptional service. With comprehensive training and personal development opportunities, this role offers a unique chance to enhance your skills in a supportive environment. Enjoy competitive pay, generous leave, and a commitment to inclusivity. If you have a passion for technology and a drive to exceed expectations, this position is perfect for you.

Benefits

23 days’ annual leave

Birthday day off

Excellent pension scheme

Employee BUPA medical cover

Healthcare plan

Life assurance

Family-friendly policies

Support and rewards tools

Qualifications

• Good active listening skills to understand customer needs.
• Excellent communication skills for conveying information and resolving issues.

Responsibilities

• Deliver exceptional customer service and meet store objectives.
• Promote products and services while achieving sales targets.

Skills

Active Listening

Empathy

Communication Skills

Self-Motivation

Interest in Technology

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Belfast, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

703d84b4ded7

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. At O2, we pride ourselves on offering a unique customer experience. We will train and empower you to understand customer needs and recommend products and services that enhance their digital lives.

You will play a key role in creating memorable customer moments and helping our store succeed. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by providing tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your performance and contribute to O2’s success.
• Engage in personal development opportunities supported by store leadership and O2 resources.

Training

Participate in an extensive induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks. Further details will be discussed during your telephone interview.

Flexibility is essential, with potential for additional hours, and we will provide advance notice.

As an O2 Retail Advisor, your role is to deliver exceptional customer service and in-store performance, working with your team to meet store objectives. We aim to provide a unique customer experience by understanding customer needs and recommending suitable products and services.

You are integral to creating memorable customer experiences and supporting store growth. Here’s what you should know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Consistently meet store targets through tailored recommendations and sharing our ‘Why O2?’ message.
• Own your performance and contribute to overall store success.
• Seek personal development opportunities with support from leadership and resources.

Training

Enjoy a comprehensive induction into Virgin Media O2, including a 4-day (30 hours) program within your first two weeks. Details will be provided during your interview.

Who we are

Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.

We are committed to equal opportunities, removing bias and barriers, and fostering an inclusive environment where everyone can be their authentic self.

The must-haves

• Good active listening skills to understand customer needs.
• Empathy to relate to customers and provide personalized service.
• Excellent communication skills for conveying information, handling complaints, and resolving issues.
• Self-motivation to achieve sales targets.

Additional qualities we value

• An interest in technology and a willingness to learn more.

What’s in it for you

• Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
• 23 days’ annual leave plus an additional day off for your birthday, with options to buy or sell leave.
• Excellent pension scheme with up to 10% employer contribution.
• Employee BUPA medical cover, healthcare plan, and life assurance.
• Family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave.
• A range of support, rewards, and tools to help you prioritize what matters most.