Retail Advisor, 20hrs, Hanley

Virgin Media O2; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Virgin Media O2 as a Retail Advisor where you'll provide exceptional customer service while helping customers discover the best products and services. You'll benefit from a competitive hourly rate, tailored training, and various employee perks including generous leave and a pension scheme.

Benefits

23 days’ annual leave plus an additional birthday off

Excellent pension scheme matching up to 10%

Employee medical cover and life assurance

Family friendly policies including 14-week paternity leave

Opportunity for progression through accreditation

Qualifications

• Confidence and communication skills are essential.
• Experience in retail or customer service preferred but not essential.
• Ability to adapt to different shifts and customer demands.

Responsibilities

• Welcoming customers and understanding their needs.
• Recommending tailored solutions and showcasing products.
• Maintaining an inviting and organized store environment.

Skills

Confidence

Communication skills

Proactive attitude

Team spirit

Resilience

Job description

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Client:

Virgin Media O2

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2e538fdce36b

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What You’ll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

The must haves:

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The other stuff we are looking for:

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Opportunity to take part in our accreditation programme leading to further progression.
• 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%
• Employee BUPA medical cover, health care plan and life assurance
• A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.

As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.