Retail Advisor, 20hrs, Edinburgh - ST James Centre

TN United Kingdom; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Retail Advisor in Edinburgh, where your role is pivotal in delivering outstanding customer experiences. This part-time position offers flexibility and the opportunity to thrive in a dynamic environment. You will receive comprehensive training and support to develop your skills while being part of a collaborative team that values your contributions. With competitive pay and a variety of perks, including generous holiday allowances and exclusive discounts, this role is perfect for those passionate about customer service and looking to grow their career in retail. Don't miss out on this exciting opportunity!

Benefits

23 days holiday allowance + birthday day off

Flexible benefits

O2 Refresh Staff Deals

Discounted Virgin Media bundles

Friends & Family deals

Buy or sell up to 5 days holiday

Exclusive discounts through My Extras

Qualifications

• Strong communication and listening skills are essential.
• Experience in Retail or Customer Service is preferred.

Responsibilities

• Deliver exceptional customer experience and support.
• Maintain store appearance and assist in achieving targets.

Skills

Communication Skills

Customer Service

Teamwork

Relationship Building

Job description

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Retail Advisor, 20hrs, Edinburgh - ST James Centre, Edinburgh

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Client:

Virgin Media O2

Location:

Edinburgh, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

42bbba3baff8

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience – and supporting each other to learn new skills and develop your career.

Whether this is your first Retail Advisor role – or you’re looking to take the next step in your career, if you’re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.

You’ll be working 20 hours per week, and we’ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need.

You’ll get started in the role by attending our fantastic induction programme and we’ll tell you all about our LEAP framework – this is the training that means our customers tell their friends about the great experience they had in store.

The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience – and supporting each other to learn new skills and develop your career.

Whether this is your first Retail Advisor role – or you’re looking to take the next step in your career, if you’re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.

You’ll be working 20 hours per week, and we’ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need.

You’ll get started in the role by attending our fantastic induction programme and we’ll tell you all about our LEAP framework – this is the training that means our customers tell their friends about the great experience they had in store.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

Our customers will remember you by name because you excel at building relationships

A friendly, approachable person with strong communication and listening skills

You’re a true team player when it comes to hitting targets – and making sure the store looks ship shape

The other stuff we are looking for

Experience in Retail/Customer Service

An understanding of VMO2’s products and services

Willingness to work additional hours

The ability to change and adapt to the business needs

What's in it for you

As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters.

£11.81 per hour

Superb accreditation programme with the ability to earn over twelve pounds per hour

23 days holiday allowance + an additional day to celebrate your birthday

Fantastic induction programme

Learning and Development support

Flexible benefits to suit you

O2 Refresh Staff Deals for your mobile, tablet and connected smart watch

Discounted Virgin Media bundles

Friends & Family deals across both O2 and Virgin Media

Buy or sell up to 5 days holiday

Exclusive discounts through My Extras – including fashion, gym memberships, travel and 100s more