Retail Advisor, 20hrs, Belfast - Forestside

ENGINEERINGUK; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company in the UK as a Retail Advisor, where you'll play a crucial role in enhancing customer experiences. This position offers a dynamic environment where you can showcase your communication skills and passion for technology. With a competitive hourly rate and opportunities for progression through tailored training, you will be well-equipped to meet customer needs and achieve personal and team goals. Enjoy a supportive team atmosphere, generous annual leave, and an excellent pension scheme. This is your chance to make a difference in customers' lives while building a rewarding career.

Benefits

23 days' annual leave

Birthday leave

Pension scheme

Employee medical cover

Healthcare plan

Life assurance

Family-friendly policies

Qualifications

• Confidence and a passion for delivering great service.
• Resilience to achieve individual and team goals.

Responsibilities

• Welcoming customers and building rapport to understand their needs.
• Showcasing products and maintaining an inviting store environment.

Skills

Communication Skills

Customer Service

Flexibility

Team Spirit

Education

Previous experience in retail or sales

Job description

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At Virgin Media O2, we're dedicated to making every interaction meaningful by not just keeping people connected but also enhancing their experience. As a Retail Advisor, you'll be part of a team committed to delivering exceptional customer service, helping customers find products and services that suit their needs.

What You'll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

We'll set you up for success with a supportive team and tailored training, including a 4-day (30 hours) induction within the first two weeks. This training covers all aspects of Virgin Media O2, preparing you to serve our customers effectively. Benefits include:

• A competitive hourly rate of £12.40, with potential earnings through our accreditation programme.
• Opportunities for progression via our accreditation programme.
• 23 days' annual leave, an additional day off for your birthday, and options to buy or sell leave.
• An excellent pension scheme, matching up to 10%.
• Employee BUPA medical cover, healthcare plan, and life assurance.
• Family-friendly policies such as neonatal leave, 14-week paternity leave, and carers leave.

Next steps

Our Recruitment Process:

After applying, you'll be invited to complete an online assessment. Successful candidates will be contacted by our Recruiters to discuss the role further.

So, what are you waiting for!

This is a great opportunity to create memorable moments for customers and build a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!