Retail Advisor, 20hrs, 4m FTC, Exeter

Virgin Media O2; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Exeter is looking for a Retail Advisor for a 4-month Fixed-Term Contract. You will deliver exceptional customer service, especially during the busy festive season. The role requires confidence and communication skills, with a competitive hourly rate of £12.40. Join a supportive team and enjoy comprehensive benefits while helping customers during the peak shopping period.

Benefits

Competitive hourly rate

23 days annual leave

Employee medical cover

Excellent pension scheme

Family friendly policies

Qualifications

• Must have confidence and great communication skills.
• Resilience and motivation to achieve goals are essential.
• Flexibility to adapt to shifts and demands during the holiday season.
• Interest in technology is beneficial.
• Previous retail experience is a plus, but not required.

Responsibilities

• Welcome customers with a friendly attitude.
• Build rapport and recommend tailored solutions.
• Showcase products and meet performance goals.
• Maintain an inviting store environment.

Skills

Confidence

Communication skills

Resilience

Flexibility

Proactive attitude

Job description

Summary

Location

Exeter

Job Family

Retail

Job Type

Full Time

Posted Date

28-Jul-2025

Ref #

68534

Location: Exeter

Salary: Competitive + Fantastic Benefits

As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best – even if they’ve left their shopping until the last minute.

This is a 4-month Fixed-Term Contract to support our busy holiday period, so you’ll need to be available to work across the festive season, when our stores are at their liveliest.

Who we are

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.

What You’ll Be Doing

• Welcoming customers with a friendly, approachable attitude – even when they’re in last-minute shopping mode.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals during the busiest season of the year.
• Helping to maintain an inviting and organised store environment that’s ready for the festive footfall.
  
  
  

The must haves

• Confidence, communication skills, and a passion for delivering great service – whatever the time of year.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands – especially in the run-up to Christmas.
• An open mind, ready to learn and grow in a fast-paced retail setting.
• Must be able to start from 10th September and be available to work throughout the festive period.
  
  
  

The other stuff we are looking for

• A genuine interest in technology and how it can make life better (and gifting simpler).
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit – because Christmas in retail is definitely a team effort.
  
  
  

What's in it for you

We’ll set you up for success. You’ll have a supportive team and tailored training on a 4-day (30-hour) induction within the first two weeks of your start date. You’ll learn everything you need to shine during peak season – and help make the customer experience a little more magical.

You’ll Also Receive

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Opportunity to take part in our accreditation programme leading to further progression.
• 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%
• Employee BUPA medical cover, health care plan and life assurance
• A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
  
  
  

As well as the benefits (check them out here), we offer a wide range of support, rewards and tools to help you focus on what really matters.

Next steps

Our Recruitment Process

After applying, you’ll receive an invite to complete a short online video assessment. If successful, one of our Recruiters will be in touch to talk you through the next steps.

Interviews will be held via MS Teams from 14th August.

So, what are you waiting for?

This 4-month Fixed-Term Contract is your chance to join us for our busiest (and most exciting) time of year. Apply today and help make this season one to remember – for you and our customers.