Retail Advisor, 20 hrs, Ormskirk

ENGINEERINGUK; Ormskirk; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Advisor, where you'll be at the forefront of customer service. This role involves engaging with customers, understanding their needs, and showcasing innovative products. With a competitive hourly rate and a supportive team, you’ll receive tailored training to ensure your success. Enjoy a range of benefits including generous annual leave, an excellent pension scheme, and family-friendly policies. If you have a passion for technology and delivering exceptional service, this is the perfect opportunity to grow your career.

Benefits

23 days' annual leave

Employee BUPA medical cover

Excellent pension scheme

Health care plan

Life assurance

Flexible leave options

Accreditation programme

Qualifications

• Confidence and passion for delivering great service.
• Resilience and motivation to achieve goals.

Responsibilities

• Welcoming customers with a friendly attitude.
• Building rapport and recommending tailored solutions.
• Maintaining an inviting store environment.

Skills

Communication Skills

Customer Service

Flexibility

Team Spirit

Job description

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At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful. As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you're well-prepared for success and able to serve our customers. You'll also receive:

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Opportunity to take part in our accreditation programme leading to further progression.
• 23 days' annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%
• Employee BUPA medical cover, health care plan and life assurance
• A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.

As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

Next steps

Our Recruitment Process:

Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.

So, what are you waiting for!

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!

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