Retail Advisor, 16hrs, Wakefield

TN United Kingdom; Wakefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as an O2 Retail Advisor in Wakefield, where your role will be pivotal in delivering exceptional customer experiences. This position offers a competitive hourly wage and a comprehensive induction program to equip you with the skills needed to thrive. With a focus on personal development and a supportive work environment, you'll become an expert in promoting innovative products and services that enhance customers' digital lives. Enjoy generous annual leave, a robust pension scheme, and family-friendly policies as you contribute to the success of a leading brand in the telecommunications industry.

Benefits

23 days annual leave

Birthday day off

Excellent pension scheme

Employee medical cover

Family-friendly policies

Qualifications

• Strong communication skills to convey information and resolve issues.
• Ability to understand customer needs and provide personalized service.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Promote products and services while meeting store targets.

Skills

Active Listening

Empathy

Communication Skills

Self-Motivation

Interest in Technology

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Wakefield, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

fd8e99a09097

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We take pride in offering a unique customer experience and will train and empower you to understand customer needs and recommend the best products and services to enhance their digital lives.

You will play a key role in creating memorable moments for customers and helping the store succeed. Here's what you need to know:

What you'll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your performance and contribute to the success of O2.
• Embrace opportunities for personal development with support from store leadership and O2 resources.

Training

Experience a comprehensive induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date, which we'll discuss during your telephone interview.

Flexibility is key, and additional hours may be required. We will provide ample notice to accommodate your schedule.

As an O2 Retail Advisor, your primary role is to deliver excellent in-store performance and customer care, working with your team to meet store goals. We train and empower you to get to know customers, understand their needs, and recommend suitable products and services to improve their digital lives.

You are vital in creating memorable customer experiences and supporting store success. Here's what you need to know:

What you'll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Own your performance and contribute to O2’s overall success.
• Seek personal development opportunities with support from leadership and resources.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the most-loved mobile brands.

We are committed to being an equal opportunities employer, promoting diversity and inclusion throughout our organization and application process.

The must-haves

• Good active listening skills to understand customer needs and preferences.
• Empathy to relate to customers and provide personalized service.
• Excellent communication skills for conveying information, handling complaints, and resolving issues.
• Self-motivated to achieve sales targets.

Additional qualities we value

• An interest in technology and a willingness to learn continuously.

What's in it for you

• Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
• 23 days’ annual leave plus an additional day off for your birthday, with options to buy or sell leave.
• Excellent pension scheme, matching up to 10%.
• Employee BUPA medical cover, healthcare plan, and life assurance.
• Family-friendly policies such as neonatal leave, 14-week paternity leave, and carers leave.
• A range of support, rewards, and tools to help you prioritize what matters most.