Retail Advisor, 16hrs, Llandudno

Virgin Media Ltd; Llandudno; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Retail Advisor to join their dynamic team. This role is perfect for individuals who thrive on delivering exceptional customer service and have a genuine interest in technology. You'll engage with customers, understand their needs, and recommend tailored solutions while maintaining a welcoming store environment. With a competitive hourly rate and opportunities for career progression, this position offers a supportive team and comprehensive training to help you succeed. If you are passionate about people and technology, this is the perfect opportunity for you!

Benefits

23 days annual leave

Birthday leave

Pension scheme

BUPA medical cover

Health care

Life assurance

Family-friendly policies

Accreditation programme opportunities

Qualifications

• Confidence and passion for delivering great service.
• Ability to adapt to different shifts and customer demands.

Responsibilities

• Welcoming customers with a friendly attitude and building rapport.
• Showcasing innovative products and meeting performance goals.

Skills

Communication Skills

Customer Service

Flexibility

Team Spirit

Job description

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Location: Llandudno

Job Family: Retail

Job Type: Part Time

Posted Date: 01-May-2025

Ref #: 66791

About Virgin Media O2

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

Role Overview: Retail Advisor

We’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What You’ll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

What We Are Looking For:

The Must Haves:

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

Additional Qualities:

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What’s In It For You:

We’ll set you up for success with a supportive team and tailored training, including a 4-day (30 hours) induction within your first two weeks. You’ll also receive:

• A competitive hourly rate of £12.40, with potential earnings through our accreditation programme.
• Opportunities for progression via our accreditation programme.
• 23 days’ annual leave, an additional day off for your birthday, and options to buy/sell leave.
• An excellent pension scheme, BUPA medical cover, health care, and life assurance.
• Family-friendly policies such as neonatal leave, 14-week paternity leave, and carers leave.

Next Steps:

Our Recruitment Process:

After applying, you’ll be invited to complete an online assessment. Successful candidates will be contacted by our recruiters to discuss the role further.

Join Us:

This is an opportunity to create memorable moments for customers and build a rewarding career. Apply today and bring your passion for people and technology to Virgin Media O2!

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