Retail Advisor, 16hrs, Hereford

TN United Kingdom; Hereford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as an O2 Retail Advisor, where your role will be pivotal in delivering exceptional customer experiences. This position offers the chance to become an expert in O2's products and services, with a focus on meeting store goals and enhancing customer satisfaction. You'll receive comprehensive training and support, empowering you to excel in a friendly and inclusive environment. With competitive pay, generous leave options, and a commitment to personal development, this role is perfect for those passionate about technology and customer service.

Benefits

Competitive hourly rate

23 days annual leave plus birthday off

Excellent pension scheme

Employee BUPA medical cover

Healthcare plan

Life assurance

Family-friendly policies

Qualifications

• Good active listening skills to understand customer needs.
• Excellent communication skills for handling complaints and resolving issues.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Promote products and services while meeting store targets.

Skills

Active Listening

Empathy

Communication Skills

Self-Motivation

Interest in Technology

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Hereford, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

9e3fa788cbca

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We focus on providing a unique customer experience, training and empowering you to understand customer needs and recommend suitable products and services to enhance their digital lives.

You will be key in creating memorable moments for customers and helping the store succeed. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Own your performance and contribute to O2’s overall success.
• Seek personal development opportunities with support from store leadership and O2 resources.

Training

Participate in a comprehensive induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date, with details discussed during your telephone interview.

Flexibility is key; additional hours may be required, with advance notice provided.

As an O2 Retail Advisor, your role is to deliver excellent customer service and in-store performance, working with your team to meet store goals. We pride ourselves on delivering a unique customer experience, and we will train you to excel in this.

You will help create memorable experiences for customers and support store success. Here’s what you need to know:

What you’ll do

• Become proficient in all O2 offerings, promoting products, services, and our brand.
• Consistently achieve store targets through personalized recommendations and sharing our ‘Why O2?’ message.
• Take responsibility for your performance and contribute to the success of O2.
• Embrace personal development opportunities with support from leadership and resources.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the most-loved mobile brands.

We are an equal opportunities employer, committed to removing bias and barriers, fostering an inclusive environment where everyone can be their authentic self.

The must haves

• Good active listening skills to understand customer needs.
• Empathy to relate to customers and provide personalized service.
• Excellent communication skills for conveying information, handling complaints, and resolving issues.
• Self-motivation to meet sales targets.

The other qualities we value

• An interest in technology and a willingness to learn continuously.

What’s in it for you

• Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
• 23 days’ annual leave plus a day off for your birthday, with options to buy or sell leave.
• Excellent pension scheme, matching up to 10%.
• Employee BUPA medical cover, healthcare plan, and life assurance.
• Family-friendly policies such as neonatal leave, paternity leave, and carers leave.
• A range of support, rewards, and tools to help you prioritize what matters.