Retail Advisor, 16hrs, Falkirk

Virgin Media Ltd; Falkirk; On-site; Full time

Job summary

Virgin Media O2 recherche un Retail Advisor passionné pour rejoindre son équipe en Écosse. Dans ce rôle, vous serez responsable de fournir un service client exceptionnel, en aidant les clients à découvrir les produits et services qui leur conviennent le mieux. Vous bénéficierez d'une formation approfondie et d'une série d'avantages, y compris un taux de rémunération compétitif, des congés annuels généreux et des opportunités de progression. Si vous aimez travailler dans un environnement dynamique et technologique, ce poste est fait pour vous.

Benefits

23 days’ annual leave

Employee BUPA medical cover

Excellent pension scheme matching up to 10%

Flexible leave options

Qualifications

• Passion pour offrir un excellent service client.
• Ouverture à apprendre et se développer dans un environnement dynamique.
• Expérience préalable en vente ou service client souhaitée, mais pas essentielle.

Responsibilities

• Accueillir les clients avec une attitude amicale.
• Comprendre leurs besoins et recommander des solutions adaptées.
• Maintenir un environnement de magasin organisé et accueillant.

Skills

Communication skills

Confidence

Flexibility

Motivation

Job description

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What You’ll Be Doing:

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Opportunity to take part in our accreditation programme leading to further progression.
• 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%
• Employee BUPA medical cover, health care plan and life assurance
• A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.

As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.

Next steps

Our Recruitment Process:

Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.

So, what are you waiting for!

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!

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