Retail Advisor, 16hrs, East Kilbride

TN United Kingdom; East Kilbride; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as an O2 Retail Advisor in East Kilbride, where your role is pivotal in delivering exceptional customer service and promoting innovative products. This position offers a competitive hourly rate and a supportive environment for personal development. With a strong focus on equality and inclusion, you will thrive in a workplace that values your individuality. Enjoy generous annual leave, a robust pension scheme, and comprehensive employee benefits. If you're self-motivated and passionate about technology, this is the perfect opportunity to enhance your career while making a meaningful impact.

Benefits

23 days’ annual leave plus a day off for your birthday

Excellent pension scheme (up to 10% match)

BUPA medical cover

Healthcare and life assurance

Family-friendly policies including neonatal leave

Paternity leave

Carers leave

Accreditation program earning potential

Support and rewards to prioritize what matters

Qualifications

• Must have strong communication and active listening skills.
• Empathy and personalized service are essential for customer satisfaction.

Responsibilities

• Deliver outstanding in-store performance and customer care.
• Promote products and services while meeting store targets.

Skills

Active listening skills

Empathy and personalized service skills

Effective communication skills

Self-motivation to meet sales targets

Job description

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Client:

Virgin Media O2

Location:

East Kilbride, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

5cb4ac822862

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We train and empower you to understand customer needs and recommend products and services to enhance their digital lives.

Key responsibilities include:

• Become an expert in all things O2, promoting our products, services, and brand.
• Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Own your performance and contribute to the success of O2.
• Engage in personal development with support from store leadership and resources.

Training involves a comprehensive induction program into Virgin Media O2, including a 4-day (30 hours) induction within the first two weeks. Further details will be discussed during your interview.

Who we are:

Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand. We are committed to equality, diversity, and inclusion, fostering an environment where everyone can be their authentic selves.

The must-haves include:

• Active listening skills
• Empathy and personalized service skills
• Effective communication skills
• Self-motivation to meet sales targets

Preferred qualities include an interest in technology and a willingness to learn continuously.

What’s in it for you:

• Competitive hourly rate of £11.81, with earning potential through an accreditation program
• 23 days’ annual leave plus a day off for your birthday, with options to buy or sell leave
• Excellent pension scheme (up to 10% match)
• Employee benefits like BUPA medical cover, healthcare, and life assurance
• Family-friendly policies including neonatal leave, paternity leave, and carers leave
• A range of support, rewards, and tools to help you prioritize what matters