Retail Advisor, 16hrs 12M FTC, Carlisle

Virgin Media O2; Carlisle; On-site; GBP 40,000 - 60,000; Part time

Job summary

Virgin Media O2 is seeking a part-time Retail Advisor in Carlisle to provide exceptional customer service, promote products, and maintain the store environment. Candidates should have strong communication skills, a proactive attitude, and a passion for technology. This role offers a competitive hourly rate with opportunities for progression and a range of employee benefits.

Benefits

23 days’ annual leave plus extra day for birthday

Excellent pension scheme matching up to 10%

Employee medical cover and health care plan

Family-friendly policies

Qualifications

• Previous experience in retail, sales, or customer service (not essential).
• Genuine interest in technology and how it can improve life.

Responsibilities

• Welcoming customers with a friendly attitude.
• Building rapport and recommending tailored solutions.
• Meeting performance goals in a retail environment.

Skills

Confidence

Communication Skills

Resilience

Motivation

Flexibility

Proactive Attitude

Team Spirit

Job description

Summary

Location: Carlisle

Job Family: Retail

Job Type: Part Time

Posted Date: 02-Jun-2025

Ref #: 67270

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What You’ll Be Doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Who we are

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers.

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

We’ll Set You Up For Success. You’ll Have a Supportive Team and Exceptional Tailored Training on a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive:

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Opportunity to take part in our accreditation programme leading to further progression.
• 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%.
• Employee BUPA medical cover, health care plan, and life assurance.
• A host of family-friendly policies, such as neonatal leave, 14-week paternity leave, and carers leave.

As well as the benefits (check them out here), we also offer a wide range of support, rewards, and tools – all focused on helping you to prioritise what really matters.

Next steps

Our Recruitment Process

Following your application, you’ll receive an invite to complete an online assessment. If successful, you’ll receive a call from one of our Recruiters to discuss the role in more detail and answer any questions.

So, what are you waiting for?

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!