Retail Advisor, 16 hrs, Gloucester

Virgin Media O2; Gloucester; On-site; Part time

Job summary

Join the vibrant team at Virgin Media O2 as a Retail Advisor in Gloucester, delivering outstanding customer experiences while working flexible hours. This role offers a robust induction program, competitive pay, and numerous benefits, including holiday perks and exclusive discounts.

Benefits

23 days holiday plus an extra day for your birthday

Comprehensive induction programme

Learning and Development support

O2 Refresh Staff Deals on mobile, tablet, and smart watches

Discounted Virgin Media bundles

Friends & Family deals across O2 and Virgin Media

Exclusive discounts through My Extras

Qualifications

• Strong communication and listening skills are essential.
• Experience in Retail or Customer Service is valued.

Responsibilities

• Building relationships with customers and ensuring an exceptional experience.
• Maintaining store appearance and supporting team targets.

Skills

Communication

Teamwork

Job description

Social network you want to login/join with:

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Client:

Virgin Media O2

Location:

Gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9d9dbd7a0065

Job Views:

6

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience – and supporting each other to learn new skills and develop your career.

Whether this is your first Retail Advisor role or you’re looking to take the next step in your career, if you’re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.

You’ll be working 16 hours per week, and we’ll need you to be fully flexible on shift patterns so that our store managers can ensure our customers have the support they need.

You’ll start with our fantastic induction programme, where we’ll introduce you to our LEAP framework – the training that helps our customers share their great experiences with others.

Who we are:

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams filled with serious talent. Together, we offer the UK more choice and better value, driven by our customer-championing values and ambitions. We are Virgin Media O2, and we look forward to what you can achieve with us.

Virgin Media O2 is an equal opportunities employer. We are committed to removing bias and barriers, fostering equity and inclusion in all we do. We encourage you to be your authentic self throughout your application journey.

The must-haves:

• Our customers will remember you by name because you excel at building relationships
• A friendly, approachable person with strong communication and listening skills
• You’re a true team player when it comes to hitting targets and ensuring the store looks great

The other qualities we look for:

• Experience in Retail/Customer Service
• An understanding of VMO2’s products and services
• Willingness to work additional hours
• The ability to adapt to business needs

What’s in it for you:

• £11.81 per hour
• Superb accreditation programme with potential earnings over twelve pounds per hour
• 23 days holiday plus an extra day for your birthday
• Comprehensive induction programme
• Learning and Development support
• Flexible benefits tailored to you
• O2 Refresh Staff Deals on mobile, tablet, and smart watches
• Discounted Virgin Media bundles
• Friends & Family deals across O2 and Virgin Media
• Option to buy or sell up to 5 days holiday
• Exclusive discounts through My Extras, including fashion, gym memberships, travel, and more