Retail Advisor, 12hrs, Falkirk

Virgin Media Ltd; Falkirk; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecom company in Falkirk seeks a Retail Advisor to enhance customer experiences. The ideal candidate will deliver exceptional service, showcase innovative products, and maintain a welcoming store. With a competitive hourly rate of £12.40 and extensive benefits, this role is perfect for those passionate about technology and customer service.

Benefits

Private medical cover through BUPA

Market-leading maternity and paternity policies

23 days’ annual leave plus birthday off

Excellent pension scheme matching up to 10%

Qualifications

• Passion for delivering great service.
• Flexibility to adapt to different shifts.
• Interest in technology and retail.

Responsibilities

• Deliver exceptional customer service.
• Build rapport and understand customer needs.
• Maintain a welcoming store environment.

Skills

Confidence

Communication skills

Resilience

Team spirit

Job description

Overview

Location: Falkirk

Salary: Competitive + Fantastic Benefits

As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

About Virgin Media O2

At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.

What You’ll Be Doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

The Must Haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

The Other Stuff We Are Looking For

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What’s in it for you

We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:

• A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• An excellent pension scheme, matching up to 10%

As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.

Next steps

Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.

So, what are you waiting for

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.