Retail Advisor

BT Group; Workington; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

£13.66 per hour + on-target commission

24/7 Online GP access

Market-leading carer’s leave

Equal family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

BT Group, operating as EE Retail, is seeking a Retail Advisor for the Workington store. The role focuses on delivering excellent customer service, supporting daily store operations, and driving sales while adhering to trading hours and flexible shift patterns.

The position offers hourly pay of £13.66, with on-target commission potential, and a range of employee benefits including private healthcare options and travel support. Training will be provided to become the face of the brand.

Qualifications

• Customer service experience or aptitude for helping customers.
• Ability to be flexible with shift patterns, including weekends.
• Good communication and interpersonal skills.
• Adaptable and resilient in a fast-paced environment.

Skills

Customer service

Flexibility

Communication

Resilience

Job description

Job Description

Retail Advisor

Req ID: 62919

Posting Start Date: 21/09/2026

Posting End Date:

Job Function: EE Retail

Division: Consumer

Job Location: GBR Workington - EE Shop R648

Advertised Salary: 26738.0

Salary: £13.66 per hour

Working hours: 25

Location: Workington

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.

We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

What’s in it for you?

• £13.66 per hour + on-target commission– rewarding your performance and drive
• 24/7 Online GP accessfor you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave– supporting you when your loved ones need you most
• Equal family leave– 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discountson EE & BT products – saving you hundreds every year
• Career development support– carve your own path with training and progression opportunities
• Season Ticket Travel Loan– making your commute more affordable
• Volunteering days– give back to your community with paid time off
• Optional Private Healthcare and Dental– extra peace of mind for you and your family.

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower.Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key.In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.