Retail Advisor

BT Group; Kingston upon Thames; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

£13.66 per hour + on-target commission

24/7 Online GP access for you and your

Market-leading paid carer’s leave — 18

Equal family leave – 18 weeks full pay

Massive discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

BT Group, trading as EE Retail, is seeking a Retail Advisor in Kingston. Join our team in-store and become the face of the brand, delivering energy, empathy and expertise to every customer. Full training is provided to help you succeed.

You’ll work around 18 hours per week, earn £13.66 per hour with on-target commission, and benefit from employee discounts, travel support, and private healthcare options. This role emphasizes resilience, adaptability and a customer-first mindset in a fast-paced

Job description

Retail Advisor

Job ID: 62591

Job Function: EE Retail

Division: Consumer

Job Location: GBR Kingston - EE Shop 4149

Advertised Salary: 26738.0

Salary: £13.66 per hour

Working hours: 18

Location: Kingston

What’s in it for you?

• £13.66 per hour + on-target commission – rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave – supporting you when your loved ones need you most
• Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products – saving you hundreds every year
• Career development support – carve your own path with training and progression opportunities
• Season Ticket Travel Loan – making your commute more affordable
• Volunteering days – give back to your community with paid time off
• Optional Private Healthcare and Dental – extra peace of mind for you and your family.

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.