Retail Advisor

BT Group; City of Edinburgh; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Hourly pay £13.66 per hour

On-target commission

Online GP access for you and family

Carer’s leave

Family leave (18 weeks full pay / 8 at

Staff discounts on EE & BT products

Career development opportunities

Season Ticket Travel Loan

Volunteering days

Private healthcare & dental

Job summary

BT Group's EE brand is hiring a Retail Advisor in Edinburgh. The role focuses on in-store customer support, delivering energy, empathy and expertise to shoppers, and adapting to store trading hours.

No prior retail experience is required; training is provided. Expect flexible shifts across the week and opportunities to develop within a customer-focused environment.

Qualifications

• No prior retail experience required.
• Willingness to work flexible hours including weekends.
• Strong communication and customer service mindset.

Responsibilities

• Assist customers with energy, empathy and expertise in-store.
• Represent the brand and provide solutions to customer queries.

Skills

Customer service

Flexibility

Communication

Job description

Retail Advisor

Job Function: EE Retail

Division: Consumer

Job Location: GBR-Edinburgh St James-EE SHOP 4867

Advertised Salary: 26738.0

Salary: £13.66 per hour

Working hours: 16

Location: Edinbrugh: St James

Our stores operate 7 days a week, with working hours aligned to store trading times. To support our customers, we are particularly looking for candidates who can offer flexibility to work on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.

We recommend checking the specific store opening and closing times when considering your availability. Shift patterns are based on store demand and can be subject to change.

What’s in it for you?

• £13.66 per hour + on-target commission – rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave – supporting you when your loved ones need you most
• Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products – saving you hundreds every year
• Career development support – carve your own path with training and progression opportunities
• Season Ticket Travel Loan – making your commute more affordable
• Volunteering days – give back to your community with paid time off
• Optional Private Healthcare and Dental – extra peace of mind for you and your family.

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.