Retail Advisor

BT Group; Carlisle; On-site; Full time

Job summary

A leading company in telecommunications is seeking a Retail Advisor in Carlisle. This role centers on personal interactions with customers, helping them find the right products and services. Candidates will receive comprehensive training and have opportunities for career development, alongside competitive pay and attractive benefits.

Benefits

Online GP access for employees and families

Market-leading paid carer’s leave

Equalised family leave

Big discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience needed.
• Ability to communicate with people from diverse backgrounds.
• Transferable skills such as resilience and curiosity valued.

Responsibilities

• Engage with customers to understand their needs.
• Build lasting relationships through personal interactions.
• Receive training to represent the brand effectively.

Skills

Communication

Resilience

Curiosity

Job description

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Salary: £13.12 p/h plus 20% on target commission

Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different are the things that help you make better connections with our customers and help them find the right products and services.

Community is at the heart of what we do. Perhaps you're able to communicate with people from different backgrounds; that might be just one of the many attributes you can bring to the role.

If you’re a curious person who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of experience from navigating challenging situations, or maybe you have resilience from raising a family? If so, you have the transferable skills to succeed in a Retail Advisor role with EE.

You don’t need specific experience to apply. We’ll give you all the training you need to be the face of our brand – you just need to bring your personality, and soon you’ll be talking to customers and building lasting relationships.

What’s in it for you?

• Great hourly rate of £13.12 p/h plus 20% on target commission
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly

Family Leave - Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family

• HUGE discounts on EE & BT products, including your Mobile and Broadband – saving hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people, and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work upfront, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.