Retail Advisor

BT Group; Cardiff; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

On-the-job training

Store discounts on EE/BT products

Private healthcare option

Job summary

EE in Cardiff is hiring a Retail Advisor to welcome customers, understand their needs, and help them find the right solutions with energy and empathy.

You'll join a team that values resilience and curiosity, with support for your personal growth and a strong focus on delivering great service in-store.

Qualifications

• No specific retail experience required; training provided.
• Strong customer focus and ability to build relationships.

Responsibilities

• Assist customers with inquiries, guiding them to suitable products and services.
• Provide engaging and helpful service to ensure a positive store experience.

Job description

Salary: £13.66 per hour

Working hours: 37.5

Location: Cardiff

What's in it for you?

• £13.66 per hour + on-target commission - rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family - because your wellbeing matters
• Market-leading paid carer's leave - supporting you when your loved ones need you most
• Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products - saving you hundreds every year
• Career development support - carve your own path with training and progression opportunities
• Season Ticket Travel Loan - making your commute more affordable
• Volunteering days - give back to your community with paid time off
• Optional Private Healthcare and Dental - extra peace of mind for you and your family.

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for.

Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in.

You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success.

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.