Retail Advisor

It matters to us that Team O2 is as diverse as the communities we serve.
We welcome and encourage people from all backgrounds to apply.
Whoever you are, O2 has a place for you.
Come join us.

Your role

As a Part Time Advisor your role is to be a high performing, self-motivated and engaged team member who is really clear on what great in-store performance and customer service looks like. Working as part of a team to deliver store targets, you can play your part in this by getting to know our customers through having great conversations and understanding their needs so that you can sell the right product and service to them. Make every day better for our customers through personal experiences that count.

Responsibilities

The main responsibilities of the role are:

1. Being passionate about O2's products, services and brand, and understanding what we offer as a business.
2. Becoming an expert in all things O2.
3. Working to and following our LEAP framework to ensure you are delivering a great personalized experience in store.
4. Delivering store targets – Building a rapport with every customer to create personalized recommendations that can enhance their digital lives and share our Why O2 message.
5. Being aware of your own performance and the team performance and how you can contribute to O2’s success.
6. Using in-store systems and working compliantly, adhering to O2 policies and processes.
7. Taking ownership for your own development with support from your Store Leader, Territory Trainers, colleagues, and O2 Campus.
8. Supporting the Store Leadership team to open and close the Store.
9. Working with your team to take ownership of the store appearance. Taking pride in where you work.
10. Peer-to-peer coaching to share best practices to help others.

Skills and Experience Needed

What we look for:

1. Someone who enjoys making conversations and loves to leave a lasting impression on our customers.
2. The ability to build trusting relationships.
3. Someone who is excited by working to targets, deadlines, and achieving great results.
4. Someone with an outgoing personality who enjoys being part of a dynamic team.
5. Someone who has an interest in technology and mobiles and is keen to improve that knowledge.
6. Somebody who has the ability to adapt easily to change positively.

What we will give you

1. £10.42 per hour.
2. Superb accreditation programme with the ability to earn over eleven pounds per hour.
3. 23 days holiday allowance + an additional day to celebrate your birthday.
4. Fantastic induction programme.
5. Learning and Development support.
6. Flexible benefits to suit you.
7. O2 Refresh Staff Deals for your mobile, tablet, and connected smartwatch.
8. Discounted Virgin Media bundles.
9. Friends & Family deals across both O2 and Virgin Media.
10. Buy or Sell up to 5 days holiday.
11. Exclusive discounts through My Extras – including fashion, gym memberships, travel, and hundreds more.
12. Plus many more benefits.

Additional Information

Hours: 30 hrs (Full flexibility required)
Contract: Permanent
Within our Stores, flexibility is essential for us to operate our business and meet customer demands. At times, we will have needs where we require our people to work additional hours on top of their standard contract. Our Stores Flex contracts are split into weekly contracted hours plus 25% additional overtime per week (should it be required). If there is a requirement for you to do this, we will give you 4 weeks’ notice so you can make the necessary arrangements or plans to help you work the hours that we need.

We offer a competitive salary and some great rewards, including life cover, health care, good holidays, and lots of flexible benefits too. We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, and lots of flexible benefits.

Every employee has their personal development supported with a LinkedIn learning account, plus other role-specific learning available through our award-winning digital learning platform - O2 Campus. We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working.

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.

If you have worked as a Sales Assistant, Retail Sales Assistant, Sales Advisor, Retail Sales Advisor, Store Assistant, Customer Service Assistant, Sales Assistant, Sales Associate, Salesperson, or Customer Service Advisor then this job could be for you!

Job Types

Part-time, Permanent

Salary: £10.42 per hour