Retail Adviser 32/24/18 hours/week - Newtownards

Vodafone Group; Newtownards; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a retail team member, where your role is to connect with customers and enhance their experience with innovative technology. This position offers a vibrant work environment, focusing on customer satisfaction and sales excellence. With various working hours available, including weekends, you will have the opportunity to thrive in a dynamic setting. The company values diversity and inclusion, ensuring everyone can contribute to their fullest potential. Enjoy a competitive salary, extensive benefits, and a commitment to your professional growth in this exciting role.

Benefits

Employee Discounts

Retail Vouchers

Pension Plan

Share Schemes

28 Days Holiday

Paid Leave for Charity Projects

Qualifications

• Enthusiastic and driven individuals with a mature mindset.
• Ability to work weekends and weekdays as needed.

Responsibilities

• Create rapport with customers and meet their needs.
• Deliver exceptional service and exceed sales targets.

Skills

Customer Service

Sales

Solution-based Selling

Communication Skills

Job description

Location: Newtownards
Salary: £12.86 per hour plus bonus and Vodafone benefits
Working Hours: Various positions available including 32 hours, 24 hours & 18 hours per week to include Weekends & Bank Holidays



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What you’ll do

Create & maintain rapport with the customer understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs.

• Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
• Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
• To meet and exceed individual sales targets and ensure compliance against key metrics
• Undertake regular learning and development and align with company and FCA requirements
• Always adhere to company and regulatory policies and guideline
• Partaking in Vodafone’s security vetting process whenever required

Who you are

• We are looking for people who are level-headed, have a mature mind-set
• Enthusiastic, energetic and driven
• It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays
• For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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