Retail Administrator

TN United Kingdom; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job description

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Immediate Manager: Retail Pricings & Communications Manager

JOB PURPOSE

The Retail Administrator is responsible for creating communication bulletins for all our sites and managing POS ordering using Workstream. Additionally, they organize and coordinate office operations to ensure effectiveness and efficiency, maintaining all aspects of administration related to the regional operations teams.

MAIN ACCOUNTABILITIES

1. Manage and create MFG Bulletins for Contract Managers.
2. Manage POS ordering on Workstream and create weekly reports.
3. Handle all Contract Manager applications, agreements, inquiries, credit checks, border agency/VAT number checks; develop the DocuSign process.
4. Administrate the Contract Management recruitment and application website, coordinate recruitment sessions, and manage invites and attendance. Coordinate changeovers and database updates, working with the Operations Director on training and inductions for new Contract Managers.
5. Manage the text local service used to communicate with Contract Managers and oversee database management.
6. Prepare spreadsheets, reports, and bulletins to maintain databases and support office operations.
7. Maintain and file site licenses, update site address lists, and coordinate website updates.
8. Coordinate MFG’s CM Credit Checks, Border Agency, and VAT Checks.
9. Manage ADT checks, reporting, and KPI issuance.
10. Maintain the Company Station element of MFG’s website.
11. Handle record transfer and disposal according to retention policies, ensuring GDPR compliance.
12. Respond promptly to calls and greet visitors, sharing responsibilities with other administrators.
13. Assist in maintaining office tidiness and managing mail.
14. Cover other administrative responsibilities during absences or peak periods.

WORK CONTEXT

The role is based at MFG’s Head Office in St. Albans, with possible travel. Additional hours may be required to meet business needs.

LEVEL OF AUTONOMY AND DECISION-MAKING

The post holder makes decisions within their responsibilities, with no limit on revenue or capital expenditure.

COMMUNICATIONS

Internal contacts include:

• Trading Team
• Operations Director
• Regional and Area Managers
• Customers/Clients
• Directors
• Accounts Department
• Other Head Office Personnel

External contacts include:

• Suppliers
• Contract Managers
• Contractors
• Customers

COMPLEXITY

Challenges include meeting customer expectations, effective communication with various stakeholders, and improving efficiency during economic challenges.

KNOWLEDGE AND SKILLS REQUIRED

• Effective communication skills (verbal, electronic, written)
• Proficiency in Microsoft Office
• Strong organizational skills and ability to prioritize
• Accuracy and target achievement
• Positive relationship development
• Decision-making and strategic thinking