Retail Administrator

The National Museum of the Royal Navy; Portsmouth; On-site; GBP 10,000 - 26,000; Part time

Job summary

The National Museum of the Royal Navy is seeking a Retail Administrator to support administrative tasks across their retail outlets and online shop. This role plays a vital part in customer service and requires strong organisational skills and experience with stock management. Benefits include a group pension plan, generous annual leave, and flexible working arrangements, making it an ideal position for candidates looking to thrive in a heritage environment.

Benefits

Group pension plan with Royal London

25 days’ annual leave (plus bank holidays) pro rata

Flexible working

Employee Assistance Programme

Discounts at shops and cafes

Free admission to other national museums

Paid reservist leave

Qualifications

• Experience of using a stock management system.
• Strong organisational skills.
• Excellent standard of written and verbal communication.

Responsibilities

• Support in all admin tasks across 7 retail outlets and online shop.
• Manage emails from the NMRN retail shop inbox.
• Fulfill orders from the online shop.

Skills

Organisational skills

Communication

Commercial awareness

Tools

Stock management system

Word

Excel

Outlook

Job description

Salary (Grade 2) - £10,226 per annum pro rata (£25,565 FTE)

Hours: 15 hours per week - permanent/contract

Location: National Museum of the Royal Navy, Portsmouth Historic Dockyard

Our epic story is of the Royal Navy, and its impact on Britain and the world. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through those who served on them. Aswell as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

Our vision is to be the world’s most inspiring Naval Museum, linking Navy to Nation. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

This is a great opportunity to join the team

Our aim is to always deliver an outstanding level of customer care to all, and our Retail Administrator will play an important part in this by supporting in all admin tasks across our 7 retail outlets and online shop. The admin tasks will include using the retail stock control system, supporting with fulfillment of orders from the online shop and managing the NMRN retail shop email inbox. Commercial awareness and retail income is important to the NMRN and by working with all sites and the Retail Manager, the Administrator will ensure an efficient process is in place and our retail strategy is supported.

What You Can Bring

• Experience of using a stock management system.
• Strong organisational skills.
• Ability to work independently and organise and prioritise workload to meet challenging demands and comply with deadlines.
• Excellent standard of written and verbal communication.
• Proficient use of IT including Word, Excel and Outlook.
• Retail knowledge and commercial awareness.
  
  

What We Offer

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.
  
  

We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Stacey Wilson, Retail Manager, on [e-mail].

All applicants are asked to apply via https://jobs.nmrn.org.uk/ by midnight on Friday 18th July. The selection processes will be held on site in Portsmouth on Monday 28th July.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on [e-mail] for support.

This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.